Mohammed Abdul-Kadir
IT Analyst
The Colony,TX
Summary
- Adept in the management of hardware assets, ensuring that laptops are imaged with the appropriate software and hardware requirements, and providing excellent customer service to troubleshoot and resolve any issues.
- Demonstrated expertise in utilizing Azure, Adobe, ServiceNow, and Absolute to manage software assignments, assets, and security for major clients including Microsoft, T-Mobile, and Statefarm.
- Proficiency in Excel and data analysis, effectively maintaining data integrity across all platforms.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Analyst
TEKsystems
Irving, TX
10.2021 - Current
- Database and asset management through ServiceNow. Proficient at Excel Spreadsheets to maintain data integrity across multiple platforms. Assign software to consultants through the Azure cloud in accordance with Information Security policies. Assure client PII is secured. Image and ship assets to clients. Consult with clients via emails, calls and in-person as well. Maintain, troubleshoot, and repair damaged assets. General administration and clerical work with client data. Process returned assets from clients through ServiceNow and clear all data/keys to prevent security breaches. Coordinate with off-site team members through TeamViewer to maintain image deployments. Utilize Absolute Security software to ensure our assets are updated with the latest anti-virus signatures. Manage apple devices through JAMF.
Education
Comptia A+ Certification, Google IT Certificate - IT Specialist
Per Scholas
Dallas, TX 04.2021 - 07.2021
Skills
Data analysis
Certification
Comptia A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
IT Analyst
TEKsystems
10.2021 - Current
Comptia A+
07-2021
Google IT Certificate
07-2021
Comptia A+ Certification, Google IT Certificate - IT Specialist
Per Scholas
04.2021 - 07.2021