Moena Battle
Atlanta,GA
Summary
Seeking employment as a Tax Examiner known for with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. (Use this one for Tax Examiner)
Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detail-focused person known for high productivity and efficiency in task completion. Excel at analytical thinking, problem-solving, and clear communication, ensuring accurate and timely resolution of tax-related issues. (Use for Customer Service Representative) Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Group Personal Fitness Trainer
Orlando F45
Orlando, FL
10.2023 - Current
- Provided education on anatomy, physiology, kinesiology, biomechanics 15 clients.
- Coordinated and monitored companies Social Media Marketing Strategy to increase visibility, sales, and event promotion.
- Plan and provide bookkeeping oversight for all Fitness instructors overtime. Included addressing incorrect time entered and meeting with instructors to address and resolve discrepancies.
- Assisted with marketing efforts by giving presentations at local events.
- Evaluated participant performance and provided feedback as needed.
- Organized and conducted group fitness classes, ensuring safety of participants.
- Developed procedures to improve accuracy of financial data entry processes.
- Resolved customer inquiries regarding bills and payments.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Assisted with set up, clean up, equipment maintenance, stocking supplies. as needed.
- Participated in marketing initiatives including promotional materials distribution and community outreach efforts.
- Performed routine maintenance on fitness equipment to ensure safety and functionality.
Administrative Support Assistant
Wingate University-School of Sports Science
Wingate, NC
09.2022 - 07.2023
- Assisted with assisting office in analyzing accounting issues with client bookkeeping records.
- Assisted clients in resolving booking issues, accounts inquiries and making adjustments, when applicable to ensure the correct balances was charges and assessed.
- Worked with customers in person and via telephones to assist with high conflict difference through use of the company's established policies gaining and soliciting information to identify the concerns and offer solutions on missing appointment, error in monthly or annual Fitness Plan charges.
- Performed basic bookkeeping duties such as entering invoices into accounting software programs.
- Implemented policies and procedures related to employee conduct and safety protocols.
- Monitored and researched clients accounts for missing and/ or unclear billing statements determine corrective actions to ensure account was accurate.
- Assisted with multiple miscellaneous task which included researching and reviewing financial documents submitted to ensure completed appropriately.
- Monitored and evaluated member satisfaction through surveys and interviews.
- Resolved any customer complaints or issues promptly and efficiently.
- Created, managed, and planned University’s weekly Podcast System.
- Assisted in planning and coordination of University Sport Science Program events and activities.
Education
Master of Science - Business Administration
Wingate University
Wingate, NC05-2023
Bachelor of Science - Kinesiology
Emmanuel College
Franklin Springs, GA05-2022
Skills
- Scheduling and Planning
- Communication
- Customer Needs Assessment
- Microsoft Office Suite
- Inbound and Outbound Calling
Certification
- Automated External Defibrillator (AED)
- Cardiopulmonary Resuscitation (CPR)
- Microsoft Office Specialist Word (MOS)
References (May delete if application ask for references)
- Michelle Jones - Senior Policy Analyst - Internal Revenue Service 404-759-5799
- Add - Next reference
- Add - last reference
References
References available upon request.
Timeline
Group Personal Fitness Trainer
Orlando F45
10.2023 - Current
Administrative Support Assistant
Wingate University-School of Sports Science
09.2022 - 07.2023
Master of Science - Business Administration
Wingate University
Bachelor of Science - Kinesiology
Emmanuel College
- Automated External Defibrillator (AED)
- Cardiopulmonary Resuscitation (CPR)
- Microsoft Office Specialist Word (MOS)
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