Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Moesha Williams

White Plains,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Burger King
09.2017 - 08.2020
  • Ensured that all positions are covered and employees are working.
  • Cash Management
  • Correctly calculated inventory and ordered appropriate supplies.

Customer Service Representative

Dairy Queen
07.2015 - 08.2020
  • Trained,coached and mentored new employees to ensure smooth adoption of new program.

● Posting schedules in unit.

  • Cash Register

Education

Licensed Practical Nurse - Nursing

Jersey College
Teterboro, NJ
01.2024

High School Diploma -

Excelsior High School
Queens, NY
06.2017

High School Diploma - Business

Frome Technical High School
Westmoreland Jamaica
06.2015

Skills

  • Regulatory compliance
  • Patient care
  • Vital signs monitoring
  • Medication administration
  • Electronic health records
  • Patient assessment
  • Customer service
  • Team collaboration

Certification

  • Current LPN licensure in New York State
  • Basic Life Support (BLS) certification

Timeline

Customer Service Representative

Burger King
09.2017 - 08.2020

Customer Service Representative

Dairy Queen
07.2015 - 08.2020

Licensed Practical Nurse - Nursing

Jersey College

High School Diploma -

Excelsior High School

High School Diploma - Business

Frome Technical High School

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Moesha Williams