Moez Jaffer
Skokie,IL
Overview
15
15
years of professional experience
Work History
Business Coordinator
ISI
Buffalo Grove, IL
12.2023 - Current
- Maintained organized filing systems for both digital and analog records, ensuring efficient retrieval and secure storage of important documents and information.
- Demonstrated strong communication skills by making 80-100 calls per day to potential clients, effectively setting up meetings with outside representatives and generating new business opportunities.
- Clearly communicated the value proposition and benefits of the organization's services to business owners, effectively conveying how the organization can contribute to their business success.
- Developed and maintained positive relationships with potential clients, building trust and rapport to establish long-term partnerships.
- Utilized strong organizational skills to manage and prioritize multiple tasks and responsibilities, ensuring timely completion and meeting deadlines.
- Adapted quickly to changing priorities and demonstrated flexibility in a fast-paced environment to effectively support organizational goals and objectives.
Business Development
Better Business Bureau
Northern Chicago, IL
07.2023 - 08.2023
- Successfully marketed and sold Accreditation programs to business owners, resulting in a significant increase in the number of accredited clients.
- Utilized online tools and resources to conduct lead hunting and prospecting, including Google and other search engines, while traveling to identify potential clients for Accreditation programs.
- Managed the application process for clients, from start to finish, ensuring all necessary documentation and information was submitted for approval in a timely and efficient manner.
- Fostered strong relationships with potential clients by providing exceptional service and support throughout the Accreditation process, ensuring their needs and expectations were met or exceeded.
- Collaborated with cross-functional teams to develop and implement effective sales strategies and tactics, resulting in increased revenue and profitability for the organization.
- Monitored market trends and competitor activities to identify new opportunities and areas for growth, adjusting sales strategies and tactics accordingly.
Sales Associate
Universal Star Trading
Chicago, IL
10.2022 - 06.2023
- Proactively marketed and sold mobile phones to customers, utilizing strong product knowledge and exceptional customer service skills to drive sales and increase revenue.
- Managed inventory by using MS word and MS excel to order new products in a timely and efficient manner to ensure availability of mobile phones and accessories at all times.
- Demonstrated technical expertise in repairing and unlocking phones for customers, providing prompt and reliable services and support to ensure customer satisfaction.
- Maintained accurate records of all inventories, orders, sales, and repairs, utilizing computer and manual systems to track and monitor product availability and financial performance.
- Actively engaged with customers to understand their needs and preferences, providing expert advice and recommendations on mobile phone features, accessories, and plans.
- Collaborated with cross-functional teams to develop and implement effective marketing and sales strategies, resulting in increased brand awareness and customer loyalty.
- Stayed up to date with the latest mobile phone technology trends and market developments, continually improving product knowledge and technical skills to better serve customers.
Human Resources
Central Foods
Chicago, IL
04.2021 - 09.2022
- Efficiently scheduled and conducted interviews with prospective candidates, ensuring a streamlined and organized hiring process.
- Utilized popular job search websites such as Indeed and ZipRecruiter to actively seek and identify potential candidates, effectively expanding the talent pool and attracting qualified individuals.
- Managed the supply ordering process for over 15 locations in the Chicago downtown area, ensuring timely delivery and maintaining adequate inventory levels to support operations.
- Demonstrated strong data entry skills by accurately inputting information into the system and generating daily cash reports, ensuring accurate financial records and reporting.
- Troubleshoot printer and computer issues by promptly addressing technical problems either by traveling to the location or remotely, minimizing downtime and maximizing productivity.
- Proactively kept PCs up to date with the latest software updates, ensuring optimal performance and security.
- Utilized technical expertise to reformat computers and install new Windows operating systems, improving efficiency and performance.
- Installed and configured printers and scanners, ensuring seamless integration and functionality for users.
Sales Associate
Dunkin Donuts
Skokie, IL
12.2020 - 12.2020
- Provided exceptional customer service by assisting customers in locating items, answering inquiries, and offering guidance and assistance throughout their shopping experience.
- Ensured attractive and organized merchandise displays by regularly maintaining end caps, floor displays, and aisles, creating an inviting and visually appealing shopping environment for customers.
- Effectively operated cash registers by accurately inputting product costs, processing transactions, and providing correct change to customers, while maintaining a high level of accuracy and efficiency.
- Demonstrated strong attention to detail in handling cash register responsibilities, ensuring accurate record-keeping and adherence to company policies and procedures.
- Developed excellent communication and interpersonal skills to effectively interact with customers, fostering positive relationships and maximizing customer satisfaction.
- Collaborated with team members to ensure smooth store operations and a positive working environment, contributing to a cohesive and efficient team dynamic.
- Actively participated in training and development programs to continuously enhance product knowledge and customer service skills, staying up to date with current promotions and sales to better assist customers.
Delivery Driver
MTS Logistics, Amazon
Skokie, IL
10.2020 - 10.2020
- Efficiently loaded and unloaded the delivery vehicle with customer packages, ensuring proper handling and secure transportation of items.
- Safely delivered packages to customers' doors, providing friendly and professional service while ensuring accurate and prompt delivery.
- Collected payments from customers upon delivery when required, effectively managing cash transactions, and maintaining accurate records.
- Followed prescribed routes and time schedules to meet 100% on-time delivery, utilizing effective navigation skills and time management techniques.
- Demonstrated strong attention to detail in verifying package contents and ensuring accurate delivery addresses, minimizing errors and customer dissatisfaction.
- Maintained a clean and organized delivery vehicle, adhering to company standards and ensuring a safe and efficient work environment.
- Effectively communicated with customers to provide updates on delivery status, address any concerns or issues, and ensure a positive customer experience.
- Collaborated with team members and supervisors to resolve delivery challenges and optimize delivery routes, contributing to overall operational efficiency.
Computer Support Representative
Computer Drive
Skokie, IL
04.2020 - 06.2020
- Conducted thorough diagnostics and troubleshooting on PCs and laptops to identify and resolve customer issues, ensuring optimal performance and functionality.
- Implemented hardware and software updates, including the addition of new hardware components, installation of software applications, and application of security patches, to enhance computer system functionality and security.
- Backed up and restored customer information on new devices, ensuring seamless transition and data integrity.
- Set up computers for customers, including hardware installation and configuration of settings, to ensure proper functionality and personalized user experience.
- Provided comprehensive education and guidance to customers on the proper operation, maintenance, and programming of equipment, empowering them to effectively utilize their computer systems.
- Responded promptly to Windows user support requests, investigating, and resolving hardware and software issues to minimize downtime and maximize user productivity.
- Shared knowledge and expertise with customers to assist them in selecting the appropriate PC based on their unique needs and requirements.
- Replaced laptop components such as batteries, screens, and headphone jacks, utilizing technical skills to ensure efficient repairs and optimal performance.
- Utilized remote access tools such as Zoom and Teamviewer to login to clients' PCs, diagnosing and resolving issues remotely to provide efficient support and minimize disruptions.
Business Coordinator
ISI
Buffalo Grove, IL
01.2016 - 03.2020
- Maintained organized filing systems for both digital and analog records, ensuring efficient retrieval and secure storage of important documents and information.
- Demonstrated strong communication skills by making 80-100 calls per day to potential clients, effectively setting up meetings with outside representatives and generating new business opportunities.
- Clearly communicated the value proposition and benefits of the organization's services to business owners, effectively conveying how the organization can contribute to their business success.
- Developed and maintained positive relationships with potential clients, building trust and rapport to establish long-term partnerships.
- Utilized strong organizational skills to manage and prioritize multiple tasks and responsibilities, ensuring timely completion and meeting deadlines.
- Adapted quickly to changing priorities and demonstrated flexibility in a fast-paced environment to effectively support organizational goals and objectives.
Sales Associate
Orland Square Mall
Orland Park, IL
06.2011 - 12.2013
- Provided exceptional customer service by assisting customers in finding desired items and sizes, offering personalized support throughout the buying process to ensure a positive shopping experience.
- Offered detailed and accurate information to address customer inquiries, providing product knowledge and guidance to assist customers in making informed purchasing decisions.
- Demonstrated strong attention to detail and accuracy in completing opening and closing duties, including counting money, balancing cash drawers, and making deposits, ensuring proper financial management and accountability.
- Calculated sales prices, totaled purchases, and processed cash or credit transactions, efficiently managing point-of-sale systems and ensuring accurate and timely transactions.
- Followed manufacturer guidelines and best practices to correctly repair wireless devices such as cell phones and tablets, adhering to quality standards and ensuring optimal functionality and customer satisfaction.
- Utilized advanced troubleshooting skills to identify and resolve problems down to the component level, completing high-quality repairs that met or exceeded customer expectations.
- Educated customers about equipment use, controls, and maintenance, providing valuable information and tips to maximize the benefits and longevity of their purchases.
- Demonstrated strong interpersonal and communication skills to effectively engage with customers, building trust and rapport and fostering long-term customer relationships.
- Collaborated with team members and supervisors to optimize workflow, share insights and knowledge, and contribute to a positive and productive work environment.
Education
No Degree -
Oakton Community College
Skokie, IL01-2015
High School Diploma - undefined
Niles North High School
Skokie, IL06-2010
Skills
- Data collection management
- Sales and marketing
- Administrative support
- Computer repair and troubleshooting
- Mobile phone repair and troubleshooting
- Microsoft Office
- Customer relations
- Hardware and software installation
- Customer service
- Calendar management
Community Services
- Ismaili Religious Education Center, Head of Data Management, 2010-06, Present, Successfully manage and maintain weekly data for a student population of over 400, ensuring accurate and up-to-date records., Oversee the organization and management of student information, including enrollment, attendance, and academic performance., Implement efficient data management systems and processes to streamline operations and enhance data accuracy and accessibility., Collaborate with teachers and administrative staff to ensure smooth communication and coordination regarding student data., Provide support and assistance to teachers as a Teacher's Aide, assisting with classroom activities and student supervision.
- Ismaili Religious Center, Volunteer Facilitator, 2016-06, 2019-06, Scheduled and coordinated volunteer tasks and assignments, ensuring proper coverage for various events and activities., Organized and executed large gatherings for weekly events, including coordinating logistics, managing volunteers, and ensuring a smooth and successful event., Maintained open and effective communication with volunteers, addressing any concerns or issues and providing guidance and support., Demonstrated strong organizational skills in managing resources, coordinating schedules, and ensuring efficient event execution., Contributed to a positive and inclusive community environment by fostering teamwork and collaboration among volunteers.
Timeline
Business Coordinator
ISI
12.2023 - Current
Business Development
Better Business Bureau
07.2023 - 08.2023
Sales Associate
Universal Star Trading
10.2022 - 06.2023
Human Resources
Central Foods
04.2021 - 09.2022
Sales Associate
Dunkin Donuts
12.2020 - 12.2020
Delivery Driver
MTS Logistics, Amazon
10.2020 - 10.2020
Computer Support Representative
Computer Drive
04.2020 - 06.2020
Business Coordinator
ISI
01.2016 - 03.2020
Sales Associate
Orland Square Mall
06.2011 - 12.2013
High School Diploma - undefined
Niles North High School
No Degree -
Oakton Community College