Mofied Ebrahim
Holiday,FL
Summary
Dynamic professional with extensive experience in customer service and operations management, notably at Noble Rentals Car. Proven ability to enhance client satisfaction through effective problem-solving and strong customer relations. Skilled in inventory management and team training, consistently improving operational efficiency and fostering a welcoming environment.
Overview
31
31
years of professional experience
Work History
Store Manager
Harbor West Market
07.2022 - 10.2025
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Learned cash handling procedures and processed transactions efficiently at point of sale.
- Maintained store cleanliness and organization, fostering a welcoming environment for customers.
Cashier and Assistant Manager
Arco Gas Station
09.2021 - 06.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the cashier area and store.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
Relationship Manager
Sun Toyota
07.2019 - 06.2020
- Cultivated strong client relationships through effective communication and personalized service.
- Developed tailored solutions to meet individual client needs and enhance satisfaction.
- Coordinated with internal teams to ensure seamless service delivery for clients.
- Analyzed customer feedback to identify improvement areas in service offerings.
Owner and General Manager
Noble Rentals Car
05.2003 - 02.2019
- Developed and implemented operational strategies to enhance customer service experience.
- Managed daily business operations, ensuring efficiency and adherence to quality standards.
- Trained and mentored team members on best practices and customer engagement techniques.
- Streamlined inventory management processes, improving stock accuracy and reducing waste.
Night Auditor
Regency Hotel, Cairo, Egypt
03.1997 - 03.2003
- Conduct nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Reconcile daily revenue reports, identifying discrepancies and resolving issues promptly.
- Manage front desk operations during night shifts, providing exceptional guest service and support.
- Oversee cash handling processes, ensuring secure storage and accurate reporting of funds.
Night Auditor
Khalidia Palace Hotel
12.1994 - 01.1997
- Train junior staff on auditing procedures and front desk operations, fostering team development.
- Implement process improvements for nightly reconciliation, enhancing operational efficiency and accuracy.
- Collaborate with management to develop strategies for optimizing revenue generation during overnight hours.
- Prepare detailed reports for management review, summarizing daily financial performance and operational insights.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Education
High School Diploma -
Ain Shams University, Faculty of Commerce
Cairo, EgyptSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Store Manager
Harbor West Market
07.2022 - 10.2025
Cashier and Assistant Manager
Arco Gas Station
09.2021 - 06.2022
Relationship Manager
Sun Toyota
07.2019 - 06.2020
Owner and General Manager
Noble Rentals Car
05.2003 - 02.2019
Night Auditor
Regency Hotel, Cairo, Egypt
03.1997 - 03.2003
Night Auditor
Khalidia Palace Hotel
12.1994 - 01.1997
High School Diploma -
Ain Shams University, Faculty of Commerce