Mohamad Alnaes
Https://www.linkedin.com/in/mohamad-alnaes-3a703b311/
Las Vegas,NV
Summary
Results-driven IT professional with a solid foundation in technical support and network management, backed by CompTIA A+, Network+, IT Operations Specialist certifications, and ongoing CompTIA Security+ certification. Experienced in data center environments with expertise in installing, configuring, and maintaining network hardware, including servers and switches. Adept at troubleshooting, providing technical support, and maintaining detailed documentation. Still eager to expand my knowledge and skills in emerging technologies and remain committed to delivering reliable, high-quality solutions in fast-paced, mission-critical settings.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
IT Technician I
Sustain Vegas
Las Vegas, Nevada
07.2024 - Current
- Refurbishes old and new computers by performing repairs, hardware upgrades, and software installations to ensure optimal performance. Skilled in diagnosing and resolving issues across various operating systems and hardware configurations. Provides reliable, high-quality devices ready for resale.
- Collaborate with clients in data center environments, including working in secured cages at Switch Data Center to safely remove servers and network switches.
- Install and configure hardware and operating systems on desktops and laptops, ensuring optimal performance and user satisfaction.
- Manage inventory and documentation of electronic devices for recycling, ensuring compliance with industry standards.
- Provide technical support and troubleshooting for staff and clients, resolving hardware and software issues promptly.
- Set up and configure network switches and fiber connectors, performing factory resets and network troubleshooting as needed.
Customer Service Technician
ILG Flooring
Las Vegas, Nevada
3 2022 - 7 2024
- Delivered exceptional service and support for new house tile, backsplash, grout, and shower products, ensuring customer satisfaction.
- Actively listened to customer concerns, quickly identifying issues and implementing effective solutions.
- Coordinated with suppliers to arrange timely replacements or exchanges of tile and grout.
Manager
Mike Car Wash
Las Vegas, Nevada
02.2020 - 11.2020
- Ensured high cleanliness standards for all vehicles through regular quality checks
- Improved customer satisfaction by addressing inquiries and concerns promptly
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Tech Impact: ITWorks -
Tech Impact: ITWorks
Las Vegas, NV 05.2024 - Current
High School Diploma -
Ed W Clark High School
Las Vegas, NV 05.2019 - 05.2022
Skills
Network Setup & Troubleshooting
Network Operations
Network Concepts
Network security
Hardware Installation
Technical Support
Documentation & Compliance
Application installations
Software configuration
Operating system management
Troubleshooting and diagnostics
Remote Support
Desktop support
LAN/WAN
Hardware upgrades
Hardware diagnostics
Certification
Comptia A+
Additional Qualifications
- Physical Requirements: Comfortable lifting heavy equipment and working in varied environmental conditions typical of data centers.
- Safety Training: Knowledge of OSHA standards and safety practices related to equipment handling and work environments.
Timeline
Comptia Network +
11-2024
CompTIA IT Operations Specialist
11-2024
Comptia A+
07-2024
Cisco IT Essentials: PC Hardware and Software Certification
07-2024
IT Technician I
Sustain Vegas
07.2024 - Current
Tech Impact: ITWorks -
Tech Impact: ITWorks
05.2024 - Current
Manager
Mike Car Wash
02.2020 - 11.2020
High School Diploma -
Ed W Clark High School
05.2019 - 05.2022
Customer Service Technician
ILG Flooring
3 2022 - 7 2024
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