Mohamad Alnaes
Https://www.linkedin.com/in/mohamad-alnaes-3a703b311/
Las Vegas,NV
Summary
Results-driven IT professional with 2 years of experience in IT support and computer/network repair. This includes 1 year of professional IT support experience and an additional year of experience troubleshooting and repairing computers and networks for friends and family. Backed by CompTIA A+, Network+, and IT Operations Specialist certifications, with ongoing CompTIA Security+ certification and active pursuit of the Google Cybersecurity Certificate. Experienced in data center operations, with expertise in installing, configuring, and maintaining network hardware, including servers and switches. Additionally, possesses hands-on experience in virtualization and system administration through operating a VMware server on ESXi . Demonstrates strong troubleshooting skills, technical support capabilities, and proficiency in maintaining accurate, detailed documentation. Continuously eager to expand knowledge and proficiency in emerging technologies, with a strong commitment to delivering reliable, high-quality solutions in dynamic and mission-critical environments.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
IT Systems and Network Technician.
Sustain Vegas
Las Vegas, Nevada
07.2024 - Current
- Intern Management and Mentorship: Manages interns within the workspace, teaching them technical skills and overseeing their tasks.
Assigns tasks, monitors progress, and ensures tasks are completed accurately and efficiently.
Provides guidance and feedback to help interns develop professionally and contribute effectively to the team.
- Sales and Business Development: Contributed to business growth by selling IT equipment, leveraging technical expertise to effectively match customer needs with suitable products.
Assisted clients in selecting refurbished and new IT hardware, ensuring satisfaction and building strong customer relationships.
- Refurbishing and Maintenance: Refurbishes old and new computers by performing repairs, hardware upgrades, and software installations to ensure optimal performance. Skilled in diagnosing and resolving issues across various operating systems and hardware configurations. Provides reliable, high-quality devices ready for resale.
- Data Center Operations: Collaborates with clients in data center environments, including working in secured cages at Switch Data Center, to safely remove servers and network switches.
- Hardware and OS Configuration: Installs and configures hardware and operating systems on desktops and laptops, ensuring optimal performance and user satisfaction. Proficient in Linux/Unix systems, including GRUB configuration and management.
- IT Hardware Concepts: Demonstrates strong knowledge of IT hardware concepts such as RAID, SAN, SCSI, and Linux/Unix systems, ensuring optimized configurations and robust performance.
- Inventory Management: Manages inventory and documentation of electronic devices for recycling, ensuring compliance with industry standards.
- Technical Support: Provides technical support and troubleshooting for staff and clients, resolving hardware and software issues promptly.
- Network Configuration and Administration: Sets up and configures network switches and fiber connectors, performing factory resets and network troubleshooting as needed.
Experienced in WAN/LAN configurations and advanced network systems.
Skilled in network administration and troubleshooting, including expertise in TCP/IP, DNS, and DHCP protocols.
- High-Value Equipment: Handles high-value and enterprise-grade switches, servers, and network equipment, ensuring careful management and optimal performance.
Manager
Mike Car Wash
Las Vegas, Nevada
02.2020 - 11.2020
- Quality Assurance: Ensured high cleanliness standards for all vehicles by conducting regular quality checks to maintain operational excellence.
- Customer Service Excellence: Improved customer satisfaction by promptly addressing inquiries and concerns, fostering a positive client experience.
- Team Management and Motivation: Effectively managed and motivated employees to maintain high productivity and engagement levels.
- Task Management: Successfully accomplished multiple tasks within established timeframes, demonstrating strong organizational and time-management skills.
Customer Service Technician
ILG Flooring
Las Vegas, Nevada
3 2022 - 7 2024
- Customer Service Excellence: Delivered exceptional service and support for new house tile, backsplash, grout, and shower products, ensuring high levels of customer satisfaction.
- Problem Solving and Resolution: Actively listened to customer concerns, quickly identifying issues and implementing effective solutions.
- Supplier Coordination: Coordinated with suppliers to arrange timely replacements or exchanges of tile and grout, ensuring seamless operations and customer satisfaction.
Education
Tech Impact: ITWorks - IT
Tech Impact: ITWorks
Las Vegas, NV 05.2024 - 08.2024
High School Diploma -
Ed W Clark High School
05.2019 - 05.2022
Skills
- Network Setup & Troubleshooting
- Network Operations
- Network Concepts
- Network security
- Virtualization and System Administration
- Hardware Installation
- Technical Support
- Documentation & Compliance
- Application installations
- Software configuration
- Operating system management
- Troubleshooting and diagnostics
- Remote Support
- Desktop support
- LAN/WAN
- Hardware upgrades
- Hardware diagnostics
- Server administration
- Cabling infrastructure
- Data Center Operations
Certification
Comptia A+
Education
Las Vegas, NV,Las Vegas, NV
Additional Qualifications
- Operates a home lab featuring a VMware server running on ESXi , providing hands-on experience in virtualization and system administration.
- Physical Requirements: Comfortable lifting heavy equipment and working in varied environmental conditions typical of data centers.
- Safety Training: Knowledge of OSHA standards and safety practices related to equipment handling and work environments.
Timeline
Cisco Network Security
12-2024
Comptia Network +
11-2024
CompTIA IT Operations Specialist
11-2024
Comptia A+
07-2024
Cisco IT Essentials: PC Hardware and Software Certification
07-2024
IT Systems and Network Technician.
Sustain Vegas
07.2024 - Current
Tech Impact: ITWorks - IT
Tech Impact: ITWorks
05.2024 - 08.2024
Manager
Mike Car Wash
02.2020 - 11.2020
High School Diploma -
Ed W Clark High School
05.2019 - 05.2022
Customer Service Technician
ILG Flooring
3 2022 - 7 2024
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