Mohamad Hakeem
Orlando,FL
Summary
With over 45 years in the field, notably at Jad Electronics, I have developed expertise in schematic and circuit reading, along with exceptional client service skills. My leadership significantly expanded product offerings and the client base through strategic planning and relationship building, driving sustained growth. Key achievements include comprehensive electronic repairs and enhancing customer satisfaction through innovative solutions.
Overview
37
37
years of professional experience
Work History
Owner
Jad Electronics
07.1987 - Current
- Warranty contract work for all companies as listed:
- Samsung
- Sharp
- Panasonic
- Hisense
- Sony
- Toshiba
- LG
- Roku
- TLC
- Repair: TV's, Microwaves, Stereos, Video Cameras, VCR's, DvD's, Projectors.
- National Service Alliance including: Tempurpedic Bed and Ergo-Motion Bed Repair.
- PC board level component repair and soldering.
- Utilized a Dodge Minivan for on-site service.
- Installation and repair of Surveillance Cameras.
- Warranty contract office work
- Warranty claim submittals
- Filing Quarterly Taxes.
- Invoices management
- Triage parts management.
- Managed day-to-day business operations, ensuring efficiency and accuracy.
- Interacted effectively with customers to build connections and strengthen relationships.
- Cultivated lasting client relationships through strong issue resolution and dynamic communication skills.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Efficiently managed purchasing, sales, marketing, and customer account operations.
- Organized and attended trade shows and special events to showcase products and network.
- Expanded product offerings by researching market trends and identifying growth opportunities.
- Demonstrated the ability to work both independently and collaboratively in a team environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks by organizing data to forecast performance trends.
- Leveraged excellent verbal and written communication skills in all interactions.
- Maintained a passion for learning and a commitment to continuous improvement.
- Paid meticulous attention to detail while completing assignments.
- Applied critical thinking to break down problems, evaluate solutions, and make informed decisions.
- Strengthened communication skills through regular interactions and team collaboration.
Education
Electrical Engineering Degree - Electrical Engineering
University of Damascus
09-1982
Skills
- Reading and following circuits to repair all Electronics Components such as: IC's
- Schematic readings for all level components
- Communication Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Strategic Planning
- Staff Management
- Team Oversight
- Financial Management
- Negotiation
- Product branding
- Contract negotiation expertise
- Decision-Making
Languages
English
Native or Bilingual
Timeline
Owner
Jad Electronics
07.1987 - Current
Electrical Engineering Degree - Electrical Engineering
University of Damascus
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