Software development
Mohamad Slim
IT Support And Analyst
Katy,TX
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
5
5
years of professional experience
2
2
Graduate School
6
6
IT Support
6
6
Warehouse
Work History
Cisco Line Repair Operator
Ivy Technology
Houstom, TX
10.2022 - 04.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Compared shipping orders and invoices against contents received to verify accuracy.
Apple Laptop Technician
(CSAT SOLUTIONS LP) Staffmark Group LLC
Houston, TX
06.2017 - 07.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Documented changes and actions in computer-based tracking system.
- Demonstrated increased knowledge of company products and equipment.
- Efficiently troubleshot and repaired MacBook equipment to cut company costs and maximize productivity.
Desktop Support Technician
Compuclinic
Houston, TX
05.2016 - 06.2017
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with various systems, software and peripherals and various types of games.
- Maintained servers and systems to keep networks fully operational during peak periods.
Stocker Associate
AJ Food Mart
Cleveland, TX
06.2011 - 06.2016
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Maintained inventory and ordered new supplies to meet expected needs.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Science - Information Technology
Florida Career Collage
Houston, TX 05.2016 - 06.2017
Certificate Diploma - Computer Networking And Telecommunications
Florida Career Collage
Houston, TX 05.2016 - 08.2016
Skills
Data Entry
Interests
HDD recovery
Volunteer
Sifa Church Christian community center (Director and
lead)-
Providing it support for camera equipment, live
streaming software and scenic controls, av audio and
video providing presentation using Microsoft office and
working with IT manager.
Timeline
Cisco Line Repair Operator
Ivy Technology
10.2022 - 04.2023
Apple Laptop Technician
(CSAT SOLUTIONS LP) Staffmark Group LLC
06.2017 - 07.2022
Associate of Science - Information Technology
Florida Career Collage
05.2016 - 06.2017
Certificate Diploma - Computer Networking And Telecommunications
Florida Career Collage
05.2016 - 08.2016
Desktop Support Technician
Compuclinic
05.2016 - 06.2017
Stocker Associate
AJ Food Mart
06.2011 - 06.2016
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