Mohamadou Touray
Bronx,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company .
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Sale and Operations Manager
Tudoga Wireless
01.2013 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased sales and revenue over +5% on average over the last 10 years.
Sales Representative and Store Manager
Andrade Shoe Repair
09.2007 - 12.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Education
8/16 Hour NYS Security License
New YorkSkills
Security Guard License
General security
CCTV Surveillance
Detail Oriented
Incident Reporting
Superior customer service
Emergency Response
Patrol operations
Conflict resolution techniques
Visitor tracking
Staff Management
Threat Management
Fluency in 5 West African Languages (Soninke, Mandinka, Fula, Wolof, and Bambara)
Languages
Arabic
Limited Working
French
Professional Working
Portuguese
Professional Working
Spanish
Professional Working
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
Sale and Operations Manager
Tudoga Wireless
01.2013 - 08.2024
Sales Representative and Store Manager
Andrade Shoe Repair
09.2007 - 12.2012
8/16 Hour NYS Security License
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