MOHAMED ABDELRHMAN
Arlington,VA
Summary
Experienced in IT support, back-office operations, and customer service. Strong problem-solving skills and a commitment to delivering exceptional customer experiences. Utilizes technical expertise to drive impactful solutions and enhance IT experiences. Skilled in troubleshooting technical problems, using diagnostic tools, and providing prompt issue resolution through excellent customer service. Proficient in network configurations and software installations to optimize system performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse specialist
Pohanka automotive group
05.2024 - Current
- Responsible for organizing and managing a warehouse facility
- This includes receiving, storing, and distributing goods; keeping accurate records of inventory; and ensuring the warehouse is clean and organized
- Also provide customer service, oversee loading and unloading of goods, and maintain safety and security of the warehouse
Business development analyst
ZERO ONE FOR SOLUTIONS
10.2020 - 05.2023
- Evaluating current business processes and identifying potential areas for improvement
- Gathering insights about issues that need resolving or processes that can be improved
- Recommending organizational changes, such as new systems or procedures
- Training and coaching staff members
BACK OFFICE SUPPORT OFFICER
ZERO ONE FOR SOLUTIONS
04.2020 - 10.2020
- Providing technical and administrative support to solve difficulties, and correctly managing complaints
IT SUPPORT OFFICER
TAFOQ FOR GENERAL CONT.
10.2018 - 03.2020
- Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
SALES MANAGER
SUPER GENERAL ELECTRONICS
06.2018 - 10.2018
- Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence, managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
REGIONAL SALES REPRESENTATIVE
DIGITECH – LG ELECTRONICS
08.2017 - 05.2018
- Selling products and services to prospective customers, performing cost-benefit analyses of existing and potential customers and maintaining positive business relationships to ensure future sale
SERVICE CENTER SUPERVISOR
MTN
02.2015 - 07.2017
- Train and motivate service center representatives as they answer questions, handle complaints, and provide support for clients, assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers
IT SUPPORT
MTN
02.2014 - 01.2015
- Resolving technical issues, maintaining hardware and software installations, and improving IT systems
GIS engineer
Sudanese Company for Electricity Distribution
01.2011 - 01.2012
- Support and manage GIS applications based on growing business demand, maintain geospatial documentations for reference purposes and provide technical guidance to GIS user when needed
Education
BSc - Software Engineering
El Mashreq University for Science and Technology
09.2010
Skills
- System installation
- Remote technical assistance
- OS maintenance and assistance
- Technical support assistance
- Skilled in managing ticketing processes
- Effective listening
- Effective communication
- CRM management
- Team leadership
- Analytical problem-solving
- Effective time management
- Effective collaboration
- Critical problem-solving
- Logistics management
- Efficient storage management
Certification
CompTIA Security
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Warehouse specialist
Pohanka automotive group
05.2024 - Current
Business development analyst
ZERO ONE FOR SOLUTIONS
10.2020 - 05.2023
BACK OFFICE SUPPORT OFFICER
ZERO ONE FOR SOLUTIONS
04.2020 - 10.2020
IT SUPPORT OFFICER
TAFOQ FOR GENERAL CONT.
10.2018 - 03.2020
SALES MANAGER
SUPER GENERAL ELECTRONICS
06.2018 - 10.2018
REGIONAL SALES REPRESENTATIVE
DIGITECH – LG ELECTRONICS
08.2017 - 05.2018
SERVICE CENTER SUPERVISOR
MTN
02.2015 - 07.2017
IT SUPPORT
MTN
02.2014 - 01.2015
GIS engineer
Sudanese Company for Electricity Distribution
01.2011 - 01.2012
BSc - Software Engineering
El Mashreq University for Science and Technology
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