Nicolas Marin
Matthews
Summary
Systems engineer with experience in optimizing performance and enhancing ISO compliance through meticulous audits and documentation. Skilled in cybersecurity awareness and technical support, driving operational efficiency and data privacy. Committed to fostering a culture of security and continuous improvement, with a proven track record in designing and executing impactful employee training programs.
Overview
7
7
years of professional experience
Work History
Warehouse Specialist
Lightserve
02.2025 - Current
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Performed data entry and completed proper paperwork.
Customer Service Associate
La Panaderia
05.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Systems Engineering
Comfamiliar
08.2020 - 02.2023
- Implemented system optimizations that enhanced performance, resulting in noticeable improvements in operational efficiency.
- Enhanced ISO compliance by conducting thorough audits and identifying areas for improvement.
- Designed and executed employee training programs to promote a culture of cybersecurity awareness.
- Conducted regular audits of IT infrastructure to ensure adherence to established cybersecurity policies and best practices.
- Maintained rigorous documentation of system performance and audit findings, ensuring transparency and supporting continuous improvement efforts.
Customer Service Representative
Accedo Technologies
01.2018 - 12.2020
- Resolved customer inquiries efficiently, achieving a notable increase in first-contact resolution rates and enhancing overall satisfaction.
- Provided empathetic support to customers, fostering positive relationships and contributing to a collaborative team environment.
- Engaged with customers with a positive attitude, fostering a welcoming environment and contributing to team morale.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Computer Systems Engineering
Universidad Tecnologica De Pereira
04.2021
Skills
- ISO Compliance
- System Optimization
- Data Privacy
- Cybersecurity Protocols
- Remote Support
- Technical Support
- System Administration
- Customer service
- Data entry
- Microsoft dynamics 365
- Application support
- Software installation
LANGUAGES
Spanish
English
Timeline
Warehouse Specialist
Lightserve
02.2025 - Current
Customer Service Associate
La Panaderia
05.2023 - 01.2025
Systems Engineering
Comfamiliar
08.2020 - 02.2023
Customer Service Representative
Accedo Technologies
01.2018 - 12.2020
Associate of Science - Computer Systems Engineering
Universidad Tecnologica De Pereira
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