Mohamed Abdullahi

-Represented and assisted minority individuals and groups in the community with housing, job searches, legal issues, healthcare, education, immigration, transportation and general advocation with third parties.

-Communicated with the city of Burlington during the advocation process for those individuals and groups.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Communicated with clients to understand interpreting needs and provide best service possible.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.