Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mohamed Ali

MN

Summary

Cybersecurity specialist with hands-on experience in troubleshooting, system administrations, as well as security fundamentals. Strong background in technical support, networking, and security monitoring with a desire to secure electronic environments. Currently preparing for cybersecurity analyst certification to advance into the field.

Overview

10
10
years of professional experience

Work History

Technician

Safe Step Inc
12.2023 - Current
  • Prep and maintain workload, it varies from day to day, depending on scope of work
  • Work alongside Hotel Management on the install to guarantee project completion per contact
  • Diagnose scope of work needed and design plan accordingly to optimize time management and technicians throughout install
  • Maintain company vehicles with up to date services
  • At times, drove across the United States to and from installs

Benefits Specialist

Willis Towers Watson via Aston Carter
09.2021 - 03.2022
  • Handling questions, issues and providing detailed information on requirements, processes, and policies
  • Managed employee benefit programs, including health, dental and vision plans, retirement plans and life insurance
  • Evaluated and maintained benefit plans to ensure compliance with applicable laws and regulations
  • Assisted employees in completing forms, providing general responses to benefits inquiries
  • Assisted with claims processing and resolving any discrepancies or issues that arose
  • Provided input on opportunities to automate processes utilizing tools and resources
  • Analyzed employee benefit trends and recommended changes to enhance benefit offerings

Project Manager

Safe Step Inc
06.2015 - 06.2021
  • Identify project scope with customers in the premium hotel industry to outline project needs and requirements; was able to meet budgets without over-runs on 90% of projects due to precise project and team management
  • Manage a team of technicians on-site by assigning work orders and delegating project milestones with deadlines that resulted in 100% quota being met daily
  • Consult and support customer needs for the best solution at all different levels of their organization including general managers, engineers, and support staff
  • Coordinated clearly with the internal shipping team to ensure materials and hard goods arrived on-site to not impact project timing
  • Provided training on safe use of machinery to personnel unfamiliar with its operation procedures
  • Organized and led kickoff and status meetings to communicate project expectations prior to project execution
  • Ensuring that applications are completed correctly and that the required supporting materials have been provided
  • Complied with OSHA regulations, maintaining a safe and clean working environment

Education

AA - Liberal Arts

Normandale Community College
Bloomington, MN

High School Diploma - undefined

John F. Kennedy Senior High

Skills

  • Firewalls

  • VPN

  • Data Encryption

  • Wireshark

  • SIEM

  • IDS/IPS

  • System Administration

  • Cloud Security

  • Linux Admin

  • Virtual Machines

  • Security Tools

  • Kali Linux

  • Splunk

  • Kibana

  • Risk Mitigation

  • Effective Written Communication

  • Effective Verbal Communication

  • Customer Consulting

Timeline

Technician

Safe Step Inc
12.2023 - Current

Benefits Specialist

Willis Towers Watson via Aston Carter
09.2021 - 03.2022

Project Manager

Safe Step Inc
06.2015 - 06.2021

High School Diploma - undefined

John F. Kennedy Senior High

AA - Liberal Arts

Normandale Community College

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Mohamed Ali