Mohamed Ali
The Bronx,NY
Summary
Dynamic professional with extensive experience in customer service and operational efficiency, notably as a Store Manager at American Dream Convenience. Proven ability to enhance customer satisfaction and streamline inventory management. Skilled in training and mentoring staff, fostering a collaborative environment that drives team success and improves service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
American Dream Convenience
02.2023 - 08.2025
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Supported inventory management by tracking stock levels and organizing merchandise displays.
- Learned cash handling procedures, accurately processing transactions and maintaining register compliance.
- Engaged with customers to provide product knowledge and enhance shopping experience.
Taxi Driver
Uber
03.2021 - 01.2022
- Navigated city routes efficiently, ensuring timely passenger transport and adherence to local traffic regulations.
- Maintained vehicle cleanliness and operational safety through regular inspections and servicing schedules.
- Assisted passengers with luggage and provided exceptional customer service during rides.
- Monitored fare collection accurately, utilizing electronic payment systems for seamless transactions.
Cashier
New York's Best Deli
06.2017 - 02.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Managed point-of-sale systems, resolving technical issues to minimize downtime during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving complaints to enhance shopping experience.
Public Health Educator
MSF-Holland
02.2016 - 04.2017
- Developed and delivered educational workshops on public health topics to diverse community groups.
- Conducted needs assessments to identify health education gaps within local populations.
- Collaborated with healthcare professionals to create informative materials and resources for community outreach.
- Evaluated program effectiveness through participant feedback and adjusted content accordingly.
Translator and Interpreter
MSF-Holland
02.2016 - 04.2017
- Facilitated accurate communication between parties in diverse settings, enhancing understanding and collaboration.
- Translated complex documents, ensuring clarity and cultural relevance across multiple languages.
- Interpreted live conversations, adapting quickly to context and speaker nuances for effective dialogue.
- Developed glossaries and reference materials to streamline terminology consistency across projects.
Security
MSF-Holland
08.2015 - 01.2016
- Handled security issues and emergency situations.
- Managed physical security of weapons, munitions and keys.
- Enhanced company-wide security by developing and implementing comprehensive information security programs and strategies.
- Trained employees on ways to avoid security issues.
Education
BBA - Business Administration
Taiz University
Yemen10-2015
Diploma - Computer Skills
Mali Institute
Yemen01-2012
Diploma - English Language
Yemeni Canadian Institute
Yemen08-2011
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Inventory management
- Shift scheduling
- Employee training
- Staff supervision
- Operational efficiency
- Marketing and promotions
- Partnership building
- Customer feedback analysis
- Verbal and written communication
Certification
- Certified Public Health Educator, [MSF-Holland]
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
American Dream Convenience
02.2023 - 08.2025
Taxi Driver
Uber
03.2021 - 01.2022
Cashier
New York's Best Deli
06.2017 - 02.2021
Public Health Educator
MSF-Holland
02.2016 - 04.2017
Translator and Interpreter
MSF-Holland
02.2016 - 04.2017
Security
MSF-Holland
08.2015 - 01.2016
BBA - Business Administration
Taiz University
Diploma - Computer Skills
Mali Institute
Diploma - English Language
Yemeni Canadian Institute
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