Mohamed Ali
Summary
Experienced community development professional with a strong background in community engagement and social services. Proven ability to drive positive change through effective collaboration and strategic initiatives. Committed to enhancing community well-being and fostering inclusive environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Relations & Intake Manager
Ar-Rawdah CDC Inc.
Portland
05.2024 - Current
- Developed and implemented community programs to enhance resident engagement and support.
- Managed daily operations of affordable housing, enhancing service delivery for residents.
- Conducted assessments and coordinated care for clients, ensuring culturally responsive services.
- Educated families on service benefits and processes, empowering informed decision-making.
Insurance Agency Owner
Progressive, Hallmark, & Allstate
Portland
03.2013 - 07.2025
- Sought new clients, generating leads and scheduling appointments to expand agency's client base.
- Analyzed client needs to recommend suitable coverage plans for life, health, home, renters, business, and auto.
- Managed customer renewals and fostered loyalty through proactive communication and personalized service.
- Tracked sales activity to meet monthly goals while maintaining up-to-date knowledge of products and industry regulations.
- Processed applications and maintained accurate records in CRM tool to enhance operational efficiency.
Community Engagement Coordinator
Ar-Rawdah Community Development Center Inc.
Portland
03.2023 - 05.2024
- Transitioned to Community Relations & Intake Manager role
- Established partnerships with local organizations and stakeholders to enhance community engagement
- Coordinated community events, training, and workshops to promote participation and skill development
- Delivered support services through youth programs and weekly food pantry, facilitating access to resources and community training
- Coordinated client intake processes and applications, ensuring accurate documentation and timely follow-up
- Provided transportation to youth and community members to and from work, appointments, and events
Education
Bachelor's Degree in Business Administration - Business Management
Hondros College
Westerville, OH05-2019
Master of Social Work - Social Work
Hondros College
Westerville, OH05-2013
Skills
- Community program development
- Service delivery management
- Client relationship management
- Client assessment coordination
- Program evaluation
- Budgeting and financial management
- Operations oversight
- CRM system utilization
- Cultural competence
Languages
Swahili
Full Professional
Brava
Full Professional
Certification
- First Aid
- CPR
- Property & Casualty Licenses
- Life & Health Licenses
Affiliations
- Volunteer work - MFS-Cash Oregon 2022-Present
Timeline
Community Relations & Intake Manager
Ar-Rawdah CDC Inc.
05.2024 - Current
Community Engagement Coordinator
Ar-Rawdah Community Development Center Inc.
03.2023 - 05.2024
Insurance Agency Owner
Progressive, Hallmark, & Allstate
03.2013 - 07.2025
Bachelor's Degree in Business Administration - Business Management
Hondros College
Master of Social Work - Social Work
Hondros College