Mohamed Ashgar
Doha,DA
Summary
An experienced individual with more than thirteen years of invaluable experience working in Sales, Marketing & customer service departments of leading companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with customers. Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company. Looking for a challenging position in a reputable company.
Overview
13
13
years of professional experience
Work History
SALES MAN
JARIR BOOKSTORE
04.2023 - Current
- Greet and direct customers
- Provide accurate information (e.g
- Product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers.
CUSTOMER & EVENT SUPPORT EXECUTIVES
RKH QITARATH
10.2022 - 01.2023
- Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation
- Checks and confirms appropriate credentials for security sensitive areas
- Follows all operating procedures and policies
- Follows directives of Event Staff Supervisor and/or Event Manager for each event assigned.
SHOWRROM IN CHARGE
HERITAGE HOUSE COLOMBO (ASHLEY FURNITURE U.S.A)
02.2018 - 05.2022
- Review daily sales reports to track performance towards sales goals
- Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
- Key duty is to control the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals
- Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy
- Uphold Areas of Pride policy on a consistent basis
- Daily review of all sales entered into the ordering system by Sales Associates for accuracy
- Participate in physical inventory of showroom when necessary
- Managed a team of 5 sales reps to deliver monthly business targets
- Completed daily cash reports, made bank deposits and resolved customer complaints in a quick and timely manner
- Perform additional functions that may be assigned at the discretion of management.
SALES REPRESENTATIVE
ALLI COMPANY (PVT) LTD
04.2016 - 01.2018
- Act as a point of contact for existing and potential customers within assigned territory
- Identify local business opportunities and challenges
- Report on regional sales results (weekly, monthly, quarterly and annually)
- Present our products and services to prospective customers
- Identify customer needs and recommend product solutions
- Work closely with salespeople and other internal teams to meet individual and group sales quotas
- Answer customer questions about features, pricing and additional services
- Cross-sell products, when appropriate.
SALES CONSULTANT
NASSER BIN KHALED & SONS (MICHELIN TYRES)
07.2015 - 12.2015
- Visit customers and channel partners on daily basis to develop business
- Developing & reporting on key metrics about operation and market demand and customer complaints
- Attending trade exhibitions, conferences and meetings
- Achieve or exceed the allocated sales target
- Keep good relationship with dealers and channel partners to develop business.
Retail Sales Advisor
VODAFONE QATAR
06.2012 - 03.2015
- Post-paid Activations, Service Provisioning, TERM Compliance, Customer Communications, Postpaid Collections & Retentions, Sales & Revenue Generation
- Maintain high standard of Customer Service at any point of time through right guidance on product selection to customers
- Resolution of customer complaints in set time line
- Recognizing each & every team member for their competencies & training them on their weaknesses to make them more productive
- Follow Up On Complaints And Escalations Pertaining To Walk-In Customers And Complaints Of The Prepaid/Post-paid Customer
HOUSKEEPING SUPERVISOR
CORAL HOTEL DOHA
02.2011 - 08.2011
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Prepares reports concerning room occupancy, payroll, and department expenses
- Performs cleaning duties in cases of emergency or staff shortage.
Education
01.2012
01.2007
01.2007
01.2006
Skills
- Customer relations
- Retail Sales
- Client retention
- Store Management
- Administration
- Product Knowledge
- Cold calling
- An eye for detail
- Excellent communicator
- Work under Pressure
- Decision Making
- Problem solving
- Excellent organizational skills
Languages
English
Hindi
Tamil
Career Statement
I feel that my greatest strengths are my ability to develop and maintain a close working relationship with my customers. This allows me to gain in-depth understanding of their individual needs and requirements. I can then deliver a professional response to them.
Qid
28614407310
Driving License
- Qatar
- Sri Lanka
Personal Information
- Nationality: Sri Lanka
- Visa Status: Transferable visa With NOC
References
Available on request
Timeline
SALES MAN
JARIR BOOKSTORE
04.2023 - Current
CUSTOMER & EVENT SUPPORT EXECUTIVES
RKH QITARATH
10.2022 - 01.2023
SHOWRROM IN CHARGE
HERITAGE HOUSE COLOMBO (ASHLEY FURNITURE U.S.A)
02.2018 - 05.2022
SALES REPRESENTATIVE
ALLI COMPANY (PVT) LTD
04.2016 - 01.2018
SALES CONSULTANT
NASSER BIN KHALED & SONS (MICHELIN TYRES)
07.2015 - 12.2015
Retail Sales Advisor
VODAFONE QATAR
06.2012 - 03.2015
HOUSKEEPING SUPERVISOR
CORAL HOTEL DOHA
02.2011 - 08.2011