Mohamed Balcha
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service.
Overview
4
4
years of professional experience
Work History
Distributor
FedEx
Memphis, TN
12.2023 - 03.2024
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Followed established guidelines for picking orders accurately.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Sales Associate
Kroc Center
Memphis , TN
06.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Warehouse Lead
Amazon
Memphis , TN
09.2022 - 05.2023
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Sales Lead
Cricket Wireless
Memphis , TN
02.2020 - 11.2021
- Maintained relationships with existing clients by providing product updates and information.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Identified opportunities to improve processes related to the sale of products or services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Managed and retained existing client accounts.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Processed payments and returned receipts, cash, coin and cards to customers.
Education
High School Diploma -
Memphis Catholic
Memphis, TN06-2022
Skills
- Cost-reduction strategies
- Warehouse Operations
- Customer Service
- Payment Collection
- Sales Development
- Product Distribution
- Relationship Building
- Organizational Skills
- Excellent Communication
- Written Communication
- Team building
- Problem-solving abilities
- Active Listening
- Team Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Time Management
- Reliability
- Task Prioritization
- Attention to Detail
- Decision-Making
- Goal Setting
- Analytical Thinking
- Sales representation
- Multitasking
- Self Motivation
Awards
- Principals List
- National Honors Society
References
References available upon request.
Timeline
Distributor
FedEx
12.2023 - 03.2024
Sales Associate
Kroc Center
06.2023 - 03.2024
Warehouse Lead
Amazon
09.2022 - 05.2023
Sales Lead
Cricket Wireless
02.2020 - 11.2021
High School Diploma -
Memphis Catholic