Mohamed Ebrahem
Greensboro,NC
Summary
Hardworking and bringing years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
5
5
years of professional experience
Work History
Maintenance Technician/PSE Clerk
USPS
11.2021 - 11.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
- Weighed mail and computed pricing amounts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
Appointment Setter
Bathani Realty
02.2020 - 07.2021
- Leveraged optical character readers and barcode sorters to read addresses and sort letters.
- Unloaded sacks of incoming mail, transporting to proper sorting and processing area.
- Operated electronic letter-sorting machines by pushing keys corresponding to zip code of local post office.
- Received and postmarked mail from customers.
- Addressed complaints regarding mail service or delivery and initiated investigations.
- Communicated additions, cancellations, and special requests for appointment schedules to appropriate parties
- Generated and communicated new ideas and suggestions to improve quality of service.
- Utilized customer relationship management software to track and manage customer appointments.
- Converted sales opportunities to confirmed appointments.
- Built rapport with clients to support customer satisfaction.
- Used job-related software to update office expense and costs records.
Sales Associate Retail
De Janeiro Clothing
03.2018 - 03.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Associate - Science
A.S -
Skills
- Safety Awareness
- Code Compliance
- Diagnostics Certification
- Documentation
- Apple macOS
- Repairing
Timeline
Maintenance Technician/PSE Clerk
USPS
11.2021 - 11.2022
Appointment Setter
Bathani Realty
02.2020 - 07.2021
Sales Associate Retail
De Janeiro Clothing
03.2018 - 03.2021