MOHAMED ELTALMAS
Houston,TX
Summary
Accomplished Auto Body Shop Manager with a proven track record at WESTPOINT LINCOLN, enhancing shop efficiency and customer satisfaction through expert management and strategic negotiations. Skilled in CCC ONE and I-CAR certified, adept at fostering team dynamics and driving results with a significant increase in repeat business.
Overview
17
17
years of professional experience
Work History
Body Shop Assistant Manager
WESTPOINT LINCOLN
Houston, TX
08.2022 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured high-quality repair work by consistently monitoring progress and conducting thorough inspections upon completion.
- Assisted in hiring decisions by interviewing candidates, assessing skills, and making recommendations based on shop needs.
- Improved customer satisfaction by providing timely and accurate estimates for body repairs.
- Coordinated workflow among staff members ensuring timely completion of tasks while maintaining quality standards.
- Established a positive workplace culture where employees felt valued and motivated to perform at their best.
- Collaborated with insurance adjusters to ensure accurate claim processing and prompt payment for services rendered.
- Promoted exceptional customer service within the team, resulting in increased repeat business and word-of-mouth referrals.
Auto Body Shop Manager
TRACTION COLLISION
Houston, TX
01.2020 - 08.2022
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
- Supervised and managed shop operations and tasks.
Body Shop Estimator
Sterling McCall Restoration Center
Stafford, TX
09.2019 - 02.2020
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Negotiated favorable terms with suppliers, reducing material costs without compromising quality standards for auto body repairs.
Collision Estimator
WESTPOINT LINCOLN
Houston, TX
07.2017 - 09.2019
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Shop Supervisor
EXPRO AUTO COLLISION
Houston, TX
08.2007 - 07.2017
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Improved store efficiency by implementing new inventory management processes.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Streamlined operations through effective employee scheduling and task delegation.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Cut equipment costs by [Number]% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality.
Education
No Degree - Automotive Technology
Houston Community College
Houston, TX11.2003
Skills
I-CAR CERTIFIED
EXPERT IN CCC ONE SYSTEM
EXPERINCE WITH ALLDATA SYSTEM
EXPERINCED WITH FORD PROFESIONAL TECH SYSTEM
ASE CERTIFIED
Timeline
Body Shop Assistant Manager
WESTPOINT LINCOLN
08.2022 - Current
Auto Body Shop Manager
TRACTION COLLISION
01.2020 - 08.2022
Body Shop Estimator
Sterling McCall Restoration Center
09.2019 - 02.2020
Collision Estimator
WESTPOINT LINCOLN
07.2017 - 09.2019
Shop Supervisor
EXPRO AUTO COLLISION
08.2007 - 07.2017
No Degree - Automotive Technology
Houston Community College