Mohamed Hadj Ziane
Skokie,IL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
CATERING INTERNATIONAL SERVICES
NOUAKCHOTT, MAURITANIA
03.2014 - 02.2017
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows and promotional initiatives.
- Supported accident investigations and prepared related paperwork.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Camp Site Manager
Sodexo Remote Sites
HASSI MESSAOUD, ALGERIA
03.2010 - 01.2014
- Conducted daily inspections of campgrounds to ensure safety and cleanliness standards were met.
- Organized and delegated tasks to staff members to ensure efficient operations.
- Ensured all staff members adhered to health and safety regulations while on the job.
- Assisted in resolving any customer complaints or issues that arose during their stay at the campsite.
- Supervised the maintenance of facilities including cabins, restrooms, fire pits, trails.
- Managed the budget for supplies and equipment necessary to keep the campsite running smoothly.
- Provided regular feedback and evaluation of staff performance to improve service quality.
- Created detailed reports outlining activities taking place at the campsite on a weekly basis.
- Inspected recreational facilities like swimming pools or playgrounds regularly.
- Trained staff members on proper cleaning techniques for public areas.
- Scheduled regular staff meeting to discuss curriculum and activities for implementation.
- Assisted with training camp staff on program and procedures.
- Communicated with customers to convey information about events or activities.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in company procedures or policies.
- Calculated and recorded department expenses and revenue.
- Inspected rides, games and vehicles to detect wear and damage.
Education
GED -
ECO MODE
Algeria02.2010
High School Diploma -
MOULOUD MAMMERI TIZI OUZOU
ALGERIA06.2009
Skills
- Health and Safety Compliance
- Business Planning
- Customer Service
- Inventory Management
- Inventory Control
- Business Administration
- Operations Management
- Staff Training and Development
- Revenue Generation
Languages
English
Professional
French
Professional
Arabic
Native/ Bilingual
Certification
- Licensed Camp management - 2010
- Computer skills Training - 1998
Timeline
Operations Manager
CATERING INTERNATIONAL SERVICES
03.2014 - 02.2017
Camp Site Manager
Sodexo Remote Sites
03.2010 - 01.2014
GED -
ECO MODE
High School Diploma -
MOULOUD MAMMERI TIZI OUZOU