Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mohamed Hadj Ziane

Skokie,IL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

CATERING INTERNATIONAL SERVICES
NOUAKCHOTT, MAURITANIA
03.2014 - 02.2017
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collaborated with team leaders on quality audits.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Supported accident investigations and prepared related paperwork.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Camp Site Manager

Sodexo Remote Sites
HASSI MESSAOUD, ALGERIA
03.2010 - 01.2014
  • Conducted daily inspections of campgrounds to ensure safety and cleanliness standards were met.
  • Organized and delegated tasks to staff members to ensure efficient operations.
  • Ensured all staff members adhered to health and safety regulations while on the job.
  • Assisted in resolving any customer complaints or issues that arose during their stay at the campsite.
  • Supervised the maintenance of facilities including cabins, restrooms, fire pits, trails.
  • Managed the budget for supplies and equipment necessary to keep the campsite running smoothly.
  • Provided regular feedback and evaluation of staff performance to improve service quality.
  • Created detailed reports outlining activities taking place at the campsite on a weekly basis.
  • Inspected recreational facilities like swimming pools or playgrounds regularly.
  • Trained staff members on proper cleaning techniques for public areas.
  • Scheduled regular staff meeting to discuss curriculum and activities for implementation.
  • Assisted with training camp staff on program and procedures.
  • Communicated with customers to convey information about events or activities.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Trained workers in company procedures or policies.
  • Calculated and recorded department expenses and revenue.
  • Inspected rides, games and vehicles to detect wear and damage.

Education

GED -

ECO MODE
Algeria
02.2010

High School Diploma -

MOULOUD MAMMERI TIZI OUZOU
ALGERIA
06.2009

Skills

  • Health and Safety Compliance
  • Business Planning
  • Customer Service
  • Inventory Management
  • Inventory Control
  • Business Administration
  • Operations Management
  • Staff Training and Development
  • Revenue Generation

Languages

English
Professional
French
Professional
Arabic
Native/ Bilingual

Certification

  • Licensed Camp management - 2010
  • Computer skills Training - 1998

Timeline

Operations Manager

CATERING INTERNATIONAL SERVICES
03.2014 - 02.2017

Camp Site Manager

Sodexo Remote Sites
03.2010 - 01.2014

GED -

ECO MODE

High School Diploma -

MOULOUD MAMMERI TIZI OUZOU

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Mohamed Hadj Ziane