Mohamed H. Afifi
Morrisville,PA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Middle Office Associate
Copper Technologies
04.2024 - Current
- Treasury Operations: Oversaw daily operations of Copper’s $7B omnibus treasury, safeguarding client assets through multi-layered cold storage controls while coordinating settlements across exchanges, OTC counterparties, and the ClearLoop network.
- Client Integrations: Implemented secure client integrations across Copper’s ecosystem, including MPC wallet architecture, CopperConnect (DeFi) onboarding, and Walled Garden API connections — establishing sealed trading environments requiring dual-party authorization.
- Institutional Coverage: Managed core Middle Office operations for 100+ institutional clients, ensuring timely settlements, risk escalations, and cross-platform transaction management.
- Reconciliations & Audit: Performed daily cash and FIAT reconciliations, allocating seven-figure deposits, resolving stale balances, and supporting NAV accuracy and audit preparedness.
- Token Expansion & Governance: Authored SOPs and provided operational support for Copper’s L2 token support process, including Notabene compliance integration, Simmons external assessments, and internal ARC reviews to enable secure token expansion.
- Process Automation: Designed Excel/SQL reconciliation tools and Looker dashboards, reducing operational inefficiencies and strengthening financial accuracy.
- System Migration: Migrated firm ticketing system to ZenDesk, achieving SOC 2 compliance, streamlining workflows, and cutting ticket resolution time by 86%.
- Team Development: Interviewed and evaluated new associates, developed onboarding programs, and delivered cross-team technical training to support global operational consistency.
- Client Onboarding: Delivered institutional onboarding and product demos covering MPC vault setup, shard creation, governance configuration, and exchange integrations.
- Knowledge Management: Created and maintained 100+ SOPs, governance protocols, and training decks to ensure scalability, compliance, and audit readiness.
Client Support Advisor
Copper Technologies
10.2022 - 04.2024
- Client Integrations: Implemented secure client integrations across Copper’s ecosystem, including MPC wallet architecture, CopperConnect (DeFi) onboarding, and Walled Garden API connections — establishing sealed trading environments requiring dual-party authorization.
- Reconciliations & Audit: Performed daily cash and FIAT reconciliations, allocating seven-figure deposits, resolving stale balances, and supporting NAV accuracy and audit preparedness.
- Process Automation: Designed Excel/SQL reconciliation tools and Looker dashboards, reducing operational inefficiencies and strengthening financial accuracy.
Client Success
AscendEX Cryptocurrency Exchange
04.2022 - 08.2022
- Managed 500+ weekly support tickets, raising client satisfaction from 48% to 77%.
- Supported institutional traders through private client services and direct point-of-contact coverage.
- Proven ability to develop and implement creative solutions to complex problems.
Licensed Realtor
Keller Williams Langhorne
09.2021 - 08.2022
- Facilitated residential real estate transactions, coordinating negotiations and closing processes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Arranged for inspections and surveys of sold properties.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
Education
Bachelor Of Science - Marketing
West Chester University
West Chester, PA01.2021
Associates Of Arts - Business Administration
Bucks County Community College
Newtown, PA01.2019
Skills
- Excel (Advanced), SQL, Looker, ZenDesk, SharePoint, Salesforce, Metamask, Etherscan; Treasury Operations, Trade Lifecycle Management, Reconciliations, MPC Wallet Architecture, Client Integrations (CopperConnect, Walled Garden), Token Expansion Support; SOP Development, Audit & Compliance (Travel Rule, Notabene, ARC reviews), Risk Escalation; Client Onboarding, Training & Development
Languages
Arabic
Native or Bilingual
Timeline
Middle Office Associate
Copper Technologies
04.2024 - Current
Client Support Advisor
Copper Technologies
10.2022 - 04.2024
Client Success
AscendEX Cryptocurrency Exchange
04.2022 - 08.2022
Licensed Realtor
Keller Williams Langhorne
09.2021 - 08.2022
Bachelor Of Science - Marketing
West Chester University
Associates Of Arts - Business Administration
Bucks County Community College
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