Mohamed Harbi
National City,California
Summary
Experienced in exceptional customer service, accurate order and payment processing, and maintaining a clean retail environment. Skilled in effective communication with colleagues to ensure a safe and pleasant experience for all customers. Dedicated to creating a positive atmosphere for employees and patrons. Passionate about contributing to a welcoming and efficient work environment.
Overview
2
2
years of professional experience
Work History
Food & Beverage Ambassador
SeaWorld
01.2024 - 04.2025
- Developed visual merchandising displays to enhance product visibility.
- Resolved customer inquiries and complaints, improving overall satisfaction.
- Collaborated with team members to streamline checkout processes for efficiency.
- Managed food preparation and service operations, ensuring adherence to health and safety standards.
- Trained and mentored new staff on food handling procedures and customer service best practices.
- Developed daily meal plans in collaboration with kitchen staff to enhance menu variety and nutrition.
Elementary School Volunteer
Bright Horizon Academy
06.2023 - 02.2025
- Assisted teachers with classroom activities such as reading, writing, and math lessons.
- Organized educational materials for students to use during class.
- Offered customized teaching strategies to enhance learning for struggling students.
- Created visual aids to help explain difficult concepts.
- Encouraged positive behavior among children through reinforcement and praise.
- Read stories aloud to classes of elementary school-aged children.
- Supported teachers in grading student assignments and tests.
Representative
Youth Congress
03.2023 - 06.2024
- Attend meetings, Discuss world events, Improve student equality.
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Created displays for merchandise according to company guidelines and standards.
Education
Diploma -
Sweetwater Secondary
Chula VistaDual Enrollment - English Composition
Coastline Community College
Skills
- Communication Skills
- Fast learner
- Customer Service
- Safe Food Handling
- Comfortable standing for long time periods
- Late-night shift availability
- Excellent multi-tasker
- Fast and efficient service worker
- Proven leader
Affiliations
- Have taken 6 Honor Classes
- Im a Junior but will be finishing Highschool this year and getting my associates by next year.
- Got many awards for Arabic, and different types of contest
Languages
English
Native/ Bilingual
Arabic
Full Professional
Somali
Native/ Bilingual
Urdu
Professional
Education
true
Timeline
Food & Beverage Ambassador
SeaWorld
01.2024 - 04.2025
Elementary School Volunteer
Bright Horizon Academy
06.2023 - 02.2025
Representative
Youth Congress
03.2023 - 06.2024
Diploma -
Sweetwater Secondary
Dual Enrollment - English Composition
Coastline Community College
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