Carlos Fernandez
Santa Barbara
Summary
Customer-focused hospitality professional with over 10 years of experience in food and beverage service, bartending, and bar management. Known for delivering outstanding guest experiences while maintaining efficient operations in high-volume environments. Skilled in POS systems, inventory management, sanitation standards, and coordinating service during peak periods and special events. Strong team collaborator with experience supporting staff, resolving guest concerns, and maintaining a welcoming and professional service environment.
Overview
14
14
years of professional experience
Work History
Bartender / Food & Beverage Ambassador
Santa Barbara Zoo
Santa Barbara
09.2023 - Current
- Prepared and served alcoholic and non-alcoholic beverages while delivering excellent guest service in a high-traffic venue.
- Prepared and served beverages during Santa Barbara Zoo events, supporting high guest volume operations.
- Delivered exceptional customer service in a fast-paced environment while maintaining a welcoming atmosphere for guests.
- Engaged with guests in friendly, professional manner, answering questions to enhance overall experience.
- Collaborated with team members and supervisors to maintain efficient service during peak visitor periods and special events.
- Operated POS systems and processed cash and card transactions while maintaining accurate cash handling procedures.
- Managed bar inventory and monitored stock levels, ensuring supplies were replenished to meet demand.
Client Services Associate
SPS North America
Santa Barbara
10.2023 - 02.2026
- Provided exceptional customer service and office support, maintaining professional image and facilitating smooth daily operations.
- Delivered mail and packages to internal staff, addressing inquiries regarding mailroom services efficiently.
- Receive and sort inbound mail and packages, manage outbound shipping, and maintain chain-of-custody documentation.
- Replenished and organized office supplies while assisting with reception and concierge coverage.
- Maintained and troubleshot multifunction devices, ensuring supplies were available.
Bartender
Teddy’s By The Sea
Carpinteria
09.2022 - 02.2023
- Mixed and served beverages, ensuring consistency with standard recipes to enhance customer satisfaction.
- Promoted premium products, leveraging industry knowledge to increase sales and enhance customer experience.
- Operated POS systems, accurately processing customer transactions to streamline service.
Manager / Bartender
Seven Bar and Kitchen
Santa Barbara
08.2012 - 08.2022
- Oversaw daily bar and restaurant operations, ensuring smooth coordination between front-of-house and back-of-house teams.
- Supervised bartenders, servers, and support staff, assigning duties and maintaining efficient service during high-volume shifts.
- Prepared and served alcoholic and non-alcoholic beverages while maintaining quality, speed, and consistency.
- Ensured food service and guest orders were delivered efficiently, working closely with kitchen staff to support smooth operations.
- Managed inventory, ordering, and stock levels for bar supplies and ingredients.
- Handled POS transactions, cash reconciliation, and nightly closing procedures.
- Maintained sanitation, food safety, and alcohol service compliance according to local health and safety regulations.
- Resolved guest concerns and maintained high customer satisfaction in a fast-paced hospitality environment.
Bartender
Oku
Santa Barbara
04.2021 - 12.2021
- Prepared and served alcoholic and non-alcoholic beverages in a high-volume restaurant environment while maintaining speed, quality, and consistency.
- Crafted signature cocktails using fresh ingredients and seasonal flavors, enhancing guest experience and beverage sales.
- Delivered attentive, professional guest service, enhancing dining and bar experience in fast-paced setting.
- Provided exceptional customer service in a fast-paced environment, handling guest inquiries and resolving issues professionally.
- Operated POS systems and processed cash and card transactions with accuracy while maintaining proper cash handling procedures.
- Maintained bar cleanliness and sanitation standards, restocking supplies and ensuring compliance with health and safety regulations.
- Managed bar inventory and monitored stock levels, ensuring timely replenishment and organization for seamless service.
- Collaborated with kitchen and service staff to ensure smooth operations and timely delivery of food and beverages.
- Promoted menu items and specialty drinks, leveraging strong knowledge of beverage offerings to drive customer interest.
Front Desk Receptionist
YMCA
Santa Barbara
01.2012 - 07.2012
- Greeted guests to create a positive first impression.
- Managed multi-line phone system to handle incoming calls efficiently.
- Scheduled appointments and maintained the front desk calendar diligently.
- Maintained client records while providing information and services to enhance customer satisfaction.
- Coordinated calls and collaborated with staff to address member needs.
Education
Diploma -
Santa Barbara High School
Santa Barbara, CA06-2011
Skills
- Client relationships
- Customer service
- Communication
- Active listening
- Interpersonal skills
- Organizational skills
- Multitasking
- Adaptability
- Team player
- Work ethic
- POS systems
- Inventory management
- Bar operations management
References
- Mike Gomez, (805) 216-8711
- Hilary MacDonald, (805) 341-1149
Timeline
Client Services Associate
SPS North America
10.2023 - 02.2026
Bartender / Food & Beverage Ambassador
Santa Barbara Zoo
09.2023 - Current
Bartender
Teddy’s By The Sea
09.2022 - 02.2023
Bartender
Oku
04.2021 - 12.2021
Manager / Bartender
Seven Bar and Kitchen
08.2012 - 08.2022
Front Desk Receptionist
YMCA
01.2012 - 07.2012
Diploma -
Santa Barbara High School