Mohamed Hossain
Egg Harbor Twp,New Jersey
Summary
Enthusiastic Customer Service Representative with more than 5 years of customer service and order management experience. Adds value to business by providing outstanding customer service, engaging customers and building relationships. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
TD Bank NA
Egg Harbor Twp, NJ
08.2017 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Sales Associate
Donna Karen New York
Atlantic City, NJ
01.2015 - 10.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Watch Station International
Atlantic City, NJ
01.2012 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Twp, NJ09.2013
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Articulate Communication
- Data Entry and Maintenance
- Efficient and Detail-Oriented
Affiliations
Motivated and self-driven professional with 5 years of sales success
Known for ability to build strong relationships and educate customers, resulting in customer
satisfaction, retention, and increased sales
Professional sales consultant with great experience in utilizing CRM systems to build a continue
customer engagement to achieve sales goals and exceed them.
Timeline
Senior Customer Service Representative
TD Bank NA
08.2017 - Current
Sales Associate
Donna Karen New York
01.2015 - 10.2017
Watch Station International
01.2012 - 01.2015
High School Diploma -
Egg Harbor Township High School