Mohamed Kaba
Lobby supervisor
Aurora,CO
Summary
Dynamic Aviation Customer Service Supervisor at ABM Aviation with proven problem-solving and time management skills. Enhanced customer satisfaction through effective communication and process improvements. Successfully led teams in high-pressure environments, fostering collaboration and achieving operational efficiency. Committed to maintaining safety standards and delivering exceptional service in fast-paced settings.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
19
19
years of professional experience
Work History
Aviation Customer Service Supervisor
ABM Aviation
07.2022 - Current
- Assisted team in resolving customer inquiries and complaints efficiently.
- Monitored service interactions to ensure adherence to company standards.
- Collaborated with management to implement process improvements for customer satisfaction.
- Developed and maintained positive relationships with customers through effective communication.
- Researched solutions to common customer issues, enhancing support strategies.
- Adapted quickly to changing priorities, ensuring uninterrupted service delivery.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Aircraft Fueler
Menzies Aviation
05.2018 - 07.2022
- Operated fueling equipment to ensure timely and safe aircraft refueling operations.
- Conducted pre-fueling inspections to identify potential safety hazards and maintain compliance with regulations.
- Collaborated with ground crew to coordinate fuel delivery schedules and optimize turnaround times.
- Monitored fuel levels and quality, ensuring adherence to industry standards during refueling processes.
- Assisted in training new staff on safety protocols and efficient fueling techniques.
- Implemented best practices for spill prevention, contributing to overall environmental safety initiatives.
- Led efforts to streamline fueling procedures, reducing operational delays and improving efficiency in workflows.
- Helped team coordinate smooth and safe aircraft movement.
- Kept equipment clean and functional with regular inspections and upkeep.
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred or materials used.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
Security Officer
HSS Security
11.2011 - 05.2018
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify potential hazards and ensure compliance with safety protocols.
- Responded promptly to incidents, providing assistance and coordinating with emergency services as needed.
- Implemented access control measures, verifying credentials of visitors and employees effectively.
- Trained new security staff on protocols, procedures, and emergency response strategies.
- Collaborated with law enforcement agencies to report suspicious activities and enhance security measures.
- Developed incident reports detailing observations, actions taken, and outcomes for management review.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Shuttle Bus Driver
Ampco Parking
12.2006 - 11.2011
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Mentored team members, promoting skill development and enhancing overall performance.
- Implemented process improvements, resulting in increased efficiency across departments.
- Coordinated workflow schedules to optimize resource allocation and reduce downtime.
- Facilitated training sessions on safety protocols and best practices for new hires.
- Fostered a collaborative team environment, encouraging open communication and feedback.
Education
Master of Science - International Relation And Development Studies
University of Geneva
Switzerland03-2001
Bachelor of Arts - History
University of Guinee
Guinea06-1992
GED -
Lycee AST of Kankan
Guinea06-1988
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Languages
French
Full Professional
Spanish
Limited Working
Timeline
Aviation Customer Service Supervisor
ABM Aviation
07.2022 - Current
Aircraft Fueler
Menzies Aviation
05.2018 - 07.2022
Security Officer
HSS Security
11.2011 - 05.2018
Shuttle Bus Driver
Ampco Parking
12.2006 - 11.2011
Master of Science - International Relation And Development Studies
University of Geneva
Bachelor of Arts - History
University of Guinee
GED -
Lycee AST of Kankan
Similar Profiles
Alelinge AyenewAlelinge Ayenew
Cabin Customer Agent at ABM AviationCabin Customer Agent at ABM Aviation
Abbass Ali FayaziAbbass Ali Fayazi
Wheelchair Agent at ABM AviationWheelchair Agent at ABM Aviation
Tremayne WebsterTremayne Webster
Janitorial Supervisor at ABM AviationJanitorial Supervisor at ABM Aviation
Tanea’ ByrdTanea’ Byrd
Cabin Cleaner at ABM AviationCabin Cleaner at ABM Aviation
Charity HaskinsCharity Haskins
Office Manager at Custom HPACESOffice Manager at Custom HPACES