Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MOHAMED KEINAN

Shoreview,MN

Summary

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the healthcare industry.

Overview

5
5
years of professional experience

Work History

Market Operations Manager

DispatchHealth
08.2023 - Current

Market Launch: Successfully launched and scaled a new market in Minneapolis in partnership with Blue Cross Blue Shield, driving significant business growth and expanding the service area.
P&L & Financial Performance: Managed the market’s P&L, analyzing financial performance and developing cost-effective strategies to improve profitability and optimize budget allocation.
Performance & KPI Management: Implemented and monitored key performance indicators (KPIs), aligning team activities with organizational goals to enhance productivity and operational efficiency.
Staff Hiring & Development: hired, and onboarding of new staff, providing continuous training and development to foster high performance and employee engagement.
Cross-Functional Collaboration: Partnered with clinical, marketing, and operational teams to ensure smooth execution of market operations and market growth
Market Development & Business Growth: Collaborated with the marketing team to drive business development initiatives, presented to potential partners, and cultivated relationships with payors, health systems, and home health organizations to expand market reach.
Fleet & Supply Chain Management: Oversaw fleet operations and managed the supply chain, ensuring timely delivery of services and maintaining optimal inventory levels.
Compliance & Regulatory Oversight: Ensured compliance with healthcare regulations, including clinical and operational procedures, to maintain the highest standards of service quality.
Data-Driven Decision Making: Leveraged data analytics to inform decisions, identify operational inefficiencies, and implement solutions that improved both financial and operational outcomes.
Lab Compliance: Ensured the lab team adhered to CLIA and COLA standards, maintaining compliance with healthcare industry regulations.

Federal Consultant

Oracle
01.2023 - 06.2023
  • Federal Consultant with Oracle I worked with Department of Defense and Veterans Affairs to make sure the Oracle delivered Federal Electronic Health Record Modernization
  • Had satisfaction of 95 percent with client
  • Tracked more then $4 Million in revenue cycle for the client
  • Executed implementation of Oracle Health system to the Department of Defense through it's Military hospital Fields across the country.
  • Held weekly calls with client in order to answer any concerns
  • Held once month call with all of the Military Hospitals Fields or MTF Present to do health check
  • Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.
  • Made sure that all the projects were completed on time by working with the team and having daily calls.
  • Provided consultation and training support to clients regarding Oracle revenue cycle system operation
  • Delivered outstanding service to clients
  • Analyzed problematic areas to provide recommendations and solutions.

Operations Manager

Crothall Healthcare
09.2020 - 06.2022
  • Managed 30-50 Union employees in Allina Mercy Hospital
  • Was responsible for recruiting and hiring for the department
  • Developed a tracking systems to improve overall employee attendance
  • Implemented new system that improved key metrics despite Covid-19 Worked in matrix management environment with other department managers in order to minimize supply chain disruptions
  • Reduced TAT meaning total from 90 Minutes to 60 Minutes which reduced patient wait time and overall improved patient access during the height of the pandemic
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Bachelor of Science - Health Services Management, Public Health

University of Minnesota - Twin Cities
Minneapolis, MN
2020

Skills

  • Microsoft Suite
  • Hiring and recruiting
  • Project Management
  • Operations Management
  • Performance Management
  • Roadmap Planning and Prioritization
  • Project Plan Understanding
  • Communication and Team Collaboration
  • Operations Analysis
  • Resource Evaluation

Certification

  • Certified Healthcare Access Manager (CHAM) 2025

Timeline

Market Operations Manager

DispatchHealth
08.2023 - Current

Federal Consultant

Oracle
01.2023 - 06.2023

Operations Manager

Crothall Healthcare
09.2020 - 06.2022

Bachelor of Science - Health Services Management, Public Health

University of Minnesota - Twin Cities