Chuck Langle
Dallas
Summary
Dynamic and results-driven Operations Manager with over five years of focused experience in vendor relations, process improvement, and team leadership. Proven ability to reduce costs, enhance efficiency, and manage large-scale vendor portfolios. Certified Six Sigma Green Belt with expertise in data analysis, training, and cross-functional collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Vendor Relations
DispatchHealth
02.2021 - Current
- Manage vendor relationships and performance operations supporting a $6,000,000 annual portfolio for the Care Organization
- Reduced budget spend by 5% month over month over the past year through effective vendor negotiations and process optimizations
- Act as the primary liaison between business owners and vendors to ensure alignment with organizational goals
- Drive process improvement initiatives to enhance operational efficiency across revenue management, training, QA, finance, and IT teams
- Build and maintain cross-functional relationships to resolve escalations and support organizational objectives
Care Manager
DispatchHealth
10.2019 - 02.2021
- Led and motivated the Dallas Care Team to achieve customer service and performance excellence
- Developed training programs and managed issue escalation processes to ensure team alignment with company priorities
- Delivered exceptional support across multiple service channels, driving improvements in patient conversion and satisfaction
Various Roles
Grubhub
01.2012 - 12.2019
- Designed and implemented training curricula and feedback processes as a Corporate Trainer, improving onboarding and performance outcomes
- Analyzed call center KPIs and developed reporting dashboards as an Operations Analyst to streamline decision-making processes
- Collaborated with vendors to implement QA and training programs, driving performance improvements in Partner Operations
Education
Bachelor’s Degree - Philosophy
Quincy University
01.2003
Skills
- Vendor Management
- Process Improvement
- Data Analysis
- Reporting
- Team Leadership
- Team Development
- Customer Service Excellence
- Policy Development
- Procedure Development
- Training Program Design
- Project Management
- Portfolio Management
Websites
Certification
Six Sigma Green Belt Certification
Additional Information
Managed diverse teams across multiple locations, fostering a culture of collaboration and excellence., Strong technical skills in data analysis and reporting tools (Excel, SQL).
Timeline
Manager, Vendor Relations
DispatchHealth
02.2021 - Current
Care Manager
DispatchHealth
10.2019 - 02.2021
Various Roles
Grubhub
01.2012 - 12.2019
Bachelor’s Degree - Philosophy
Quincy University
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