Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Khweiss

Mohamed Khweiss

North Tonawanda,NY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Brand Ambassador

American Eagle Outfiters
04.2022 - Current
  • Enhanced brand recognition through event marketing, product demonstrations, sales efforts, and strategic brand promotion.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience and increase sales.
  • Delivered product information with assurance and provided consumers with comprehensive insights about our company."

Delivery Driver

Uber Eats
12.2021 - 03.2022
  • Successfully managed all aspects of freelance delivery driving, including route planning, order pickup, and on-time deliveries to customers.
  • Demonstrated exceptional self-discipline and time management skills in creating and maintaining a flexible work schedule.
  • Utilized data analysis and demand forecasting tools to identify peak delivery hours, optimizing earnings and efficiency.


Sales Representative

Metro By T-Mobile
03.2019 - 11.2021
  • Demonstrated strong ability to convert customer inquiries into sales, maintaining one of the highest conversion rates on the team.
  • Successfully implemented upselling and cross-selling strategies, actively promoting bundled services and accessories.
  • Trained and mentored new sales representatives.
  • Successfully managed 5 Metro by T-Mobile stores, ensuring smooth day-to-day operations, inventory management, and visual merchandising to optimize customer experience and sales performance.
  • Developed strong customer relationships, resulting in a high rate of repeat business and referrals.

Grocery Store Cashier

Tops Friendly Markets
07.2018 - 02.2019
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Pleasantly greeted customers and provided prompt and courteous service.

Education

Bachelor of Arts - Communication

SUNY At Buffalo
Buffalo, NY
06.2023

Skills

  • Product Merchandising and Distribution
  • Social Perceptiveness
  • Customer Engagement
  • Client Account Management
  • Customer Service and Assistance
  • Advertising Initiatives

Timeline

Brand Ambassador

American Eagle Outfiters
04.2022 - Current

Delivery Driver

Uber Eats
12.2021 - 03.2022

Sales Representative

Metro By T-Mobile
03.2019 - 11.2021

Grocery Store Cashier

Tops Friendly Markets
07.2018 - 02.2019

Bachelor of Arts - Communication

SUNY At Buffalo

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Mohamed Khweiss