Rhaine Williford
Petersburg,VA
Summary
Enrolled at Penn Foster University studying Business Management. Flexible and hardworking individual, ready to learn and contribute to team success. Strong passion for promoting companies and developing mass communications messages. Enthusiastic about leveraging experience in this field to devise effective promotional and informational messages that build brand image, inform the public, and influence targeted audiences. Astute in utilizing metrics to monitor campaign results. Dedicated and punctual, actively seeking employment opportunities where commitment to customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Ambassador
MInd Over Matters
2025.03 - Current
- Designed impactful engagements that elevated brand perception.
- Educated consumers about product features, benefits, and usage through effective communication techniques
- Delivered strategic recommendations informed by deep familiarity with product offerings.
- Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
- Collaborated with marketing team to develop creative strategies for increasing brand visibility
- Captured consumer feedback and insights to provide valuable market research data for future campaigns
- Maintained a professional appearance and demeanor while representing the brand in public settings
- Traveled to different locations as needed to represent the brand at various events or activations
- Assisted in setting up event booths or displays, ensuring they are visually appealing and aligned with branding guidelines
- Provided detailed reports on event performance including attendance numbers, consumer interactions, and overall impact on sales
- Increased sales by encouraging customers to purchase additional products and services.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Implemented creative strategies to attract attention during public events.
- Maintained an up-to-date knowledge base on current industry developments.
Host / Hostess
Red Robin
2024.10 - Current
Produce Clerk
Kroger
2024.01 - Current
Lead Receptionist
Vet Clinic
2025.01 - 2025.03
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Received clients, responded to questions and escorted to suitable spots.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated with other departments to ensure smooth operations of the reception area.
- Managed company database and ensured the accuracy of contact information.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
Assistant Manager
Sam storage
2024.01 - 2024.12
- Scrutinized sales figures to detect patterns and modify approaches.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Material Handler
Tractor Supply
2022.06 - 2024.12
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Crew Member
McDonald's
2020.10 - 2022.06
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Collage in Business Management -
Penn foster
Remote03.2025
High school diploma -
Franklin-Simpson High School
Franklin, KY05.2020
Skills
- Driving
- Warehouse experience
- Order fulfillment
- Order Picking
- Sales
- Order picker
- RF Scanner
- Produce Experience
- Basic math
- Materials Handling
- Pricing
- Communication skills
- Retail sales
- Restaurant experience
- Distribution center
- Customer service
- Quick service & fast food restaurant
- Heavy lifting
- Merchandising
- Packaging
- Stocking
- Market research
- Consumer engagement
- Brand management
- Sales strategies
- Effective communication
- Team collaboration
- Inventory control
- Target audience identification
- Creative thinking
- Adaptable personality
- Sales promotion
- Team player
- Mind for marketing
- Decision-making
- Critical thinking
- Performance improvement
- Branding
- Teamwork and collaboration
- Upselling techniques
- Feedback collection
- Assistant management
Certification
- National phlebotomy certificate, 09/01/24, 09/01/26, I've just completed my phlebotomy class and exam
- Driver's License, 01/01/22, 08/01/25
Timeline
Brand Ambassador
MInd Over Matters
2025.03 - Current
Lead Receptionist
Vet Clinic
2025.01 - 2025.03
Host / Hostess
Red Robin
2024.10 - Current
Assistant Manager
Sam storage
2024.01 - 2024.12
Produce Clerk
Kroger
2024.01 - Current
Material Handler
Tractor Supply
2022.06 - 2024.12
Crew Member
McDonald's
2020.10 - 2022.06
Collage in Business Management -
Penn foster
High school diploma -
Franklin-Simpson High School