MOHAMED MAHAMED
Tacoma,WA
Summary
Dynamic professional with a proven track record at Fast Retailing Group- Uniqlo, excelling in team leadership and operational efficiency. Skilled in conflict resolution and security protocols, I enhanced customer satisfaction and streamlined processes, contributing to a positive shopping environment. Proficient in Microsoft Excel and dedicated to achieving results.
Overview
12
12
years of professional experience
Work History
Supervisor
Fast Retailing Group-: Uniqlo
03.2024 - Current
- Managed back of house operations, including inventory control and management
- Developed and trained team members
- Handled customer complaints
Mall Security Guard
Allied Universal
02.2023 - 03.2024
- Maintained order and enforced mall security policies and procedures to ensure a safe environment
- Conducted routine security checks throughout shift to deter potential disturbances
- Provided customer service and de-escalated conflicts among customers to promote a positive shopping experience
Courier
FedEx
Las Vegas, Nevada
08.2020 - 01.2023
- Deliver packages in a safe and timely manner.
- Provide excellent customer service while on the road.
- Meet daily delivery quota.
- Implement defensive driving procedures daily.
Boutique Security Guard
SOS Security Services
05.2019 - 03.2020
- Maintain security of merchandise in value over millions by observing clients and partaking in hourly inventory count.
- Greeted and assisted clients, directing them to appropriate sales staff to enhance customer experience.
- Maintained cleanliness and organized store visuals to create an inviting shopping environment.
- Always communicate with management, reporting unusual incidents.
Boutique Security Guard
St. Moritz Security
06.2016 - 05.2019
- Oversaw loss prevention measures such as hourly inventory counts and customer count.
- Trusted with turning on and off store security system every day.
- Maintained a physical security presence while interacting with customers.
- Utilized a sense of urgency to respond to all emergency situations and monitored daily activity.
Sales Stylist
Levi Strauss & Co.
04.2014 - 05.2016
- Generated orders for sales of $65,000 annually.
- Enhanced store appearance through strategic visual merchandising to attract customers.
- Delivered exceptional customer service by collaborating effectively with team members.
- Assisted in timely deliveries and organized stock room for optimal product access.
Education
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Team leadership
- Employee training
- Operational efficiency
- Customer relationship management
- Customer satisfaction
- Conflict resolution
- Security protocols
- Document management
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Tableau
- SQL
- Time management
- Risk management
- Visual communication
Skills
Microsoft Word, PowerPoint, Outlook, Adobe PDF, Photoshop, Proficient in data collecting and analyzing software such as Tableau, Excel, SQL
Timeline
Supervisor
Fast Retailing Group-: Uniqlo
03.2024 - Current
Mall Security Guard
Allied Universal
02.2023 - 03.2024
Courier
FedEx
08.2020 - 01.2023
Boutique Security Guard
SOS Security Services
05.2019 - 03.2020
Boutique Security Guard
St. Moritz Security
06.2016 - 05.2019
Sales Stylist
Levi Strauss & Co.
04.2014 - 05.2016
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas