Mohamed Mohamud
Allina Health
Blaine,MN
8
years of professional experience
Detail-oriented professional with six years of experience in healthcare operations and human resources, specializing in data management and process efficiency. Holds dual B.S. degrees in Management Information Systems and Business Administration. Seeking opportunities in healthcare operations, administrative support, or process improvement to enhance organizational effectiveness and patient outcomes.
Work History
Customer Experience Representative Associate
3 Months- Assisted patients in fast-paced, high-volume healthcare environment by employing active listening and effective communication to identify needs and provide tailored support.
- Utilized Epic for accurate appointment scheduling and patient service activities, ensuring attention to detail and a patient-focused approach.
- Navigated multiple computer systems to document information accurately while facilitating patient scheduling and addressing healthcare needs.
Administrative Assistant
5 Years 1 Month- Managed scheduling and calendar coordination for executive team, optimizing time management.
- Assisted in preparing reports and presentations, ensuring accuracy and consistency in documentation.
- Facilitated communication between departments, enhancing collaboration across teams.
- Streamlined office processes, improving efficiency in administrative functions.
- Trained new administrative staff on office procedures and software applications, fostering a knowledgeable team environment.
Fulfillment Associate
5 Months- Enhanced patient satisfaction through effective problem resolution and proactive communication.
- Implemented feedback systems to capture customer insights, driving service improvements.
- Trained new team members on customer service protocols and best practices.
- Streamlined processes for handling inquiries, reducing response times significantly.
Seasonal Sales Associate
2 Months- Delivered exceptional customer service, enhancing shopping experiences and building customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Cashier
9 Months- Processed customer transactions swiftly and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Education
Bachelor of Science - Management Information Systems and Business Administration
Skills
Complaint resolution
CRM software
Client advocacy
Retention management
Experience optimization
Policy improvement
Teamwork
Problem-solving
Attention to detail
Active listening
Timeline
Customer Experience Representative Associate
Allina Health
06.2026 - CurrentRead More
Administrative Assistant
Lutheran Social Services of MN
04.2021 - 05.2026Read More
Fulfillment Associate
Amazon
07.2020 - 12.2020Read More
Seasonal Sales Associate
JCPenney
10.2019 - 12.2019Read More
Cashier
Walmart
07.2018 - 04.2019Read More
Metropolitan State University
Bachelor of Science from Management Information Systems and Business Administration
Read More