Ariel Xiong
Lino Lakes,MN
Overview
8
8
years of professional experience
Work History
Customer Experience Representative Associate
Allina Health
Coon Rapids, MN
02.2024 - Current
- Resolved escalated calls from patients and callers with professionalism and empathy, addressing their concerns and providing assistance.
- Managed high volumes of inbound and outbound calls, providing support to callers and addressing their needs.
- Facilitated communication among patients, providers, and other healthcare systems.
- Assisted with patient registration and appointment scheduling, coordinating communication with healthcare providers.
Service Desk
Shoreview Community Center
Shoreview, MN
04.2023 - 02.2024
- Processed check-ins for community members and visitors, ensuring a smooth and efficient experience.
- Managed incoming phone calls, addressing guests' inquiries and concerns.
- Welcomed guests and community members at the front desk, creating a positive first impression.
- Assisted guests with questions and concerns.
- Handled cash transactions and balanced the cash drawer.
Youth Build Project Internship
Asian Media Access
Minneapolis, MN
10.2020 - 10.2021
- Created educational animations and postcards to share information and resources.
- Managed social media posts across multiple platforms to expand outreach.
- Designed websites and developed applications.
KAYSC Youth Crew Member
Science Museum of Minnesota
St. Paul, MN
10.2018 - 07.2021
- Supported children during Science Museum summer camps, encouraging their interest in science and creativity.
- Assisted with public events at the Science Museum, engaging visitors in educational activities.
- Contributed to the Engineering and Design Team to improve visitors' learning experiences.
Education
St. Paul, MN -
Saint Paul Online High School
St. Paul, MN06-2022
Some College (No Degree) - Associates of Art
Century College
White Bear Lake, MNSkills
- Customer Service
- Call Management
- Appointment Scheduling
- Active Listening
- Problem-Solving
- Organization
- Time Management
- Prioritization
- Team Collaboration
- Adaptability
Timeline
Customer Experience Representative Associate
Allina Health
02.2024 - Current
Service Desk
Shoreview Community Center
04.2023 - 02.2024
Youth Build Project Internship
Asian Media Access
10.2020 - 10.2021
KAYSC Youth Crew Member
Science Museum of Minnesota
10.2018 - 07.2021
St. Paul, MN -
Saint Paul Online High School
Some College (No Degree) - Associates of Art
Century College