Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Susie McDonald

Lockport,NY

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Experience/Customer Experience Sales Floor Associate

Michaels Arts and Crafts
Clarence, NY
10.2022 - Current
  • Replenished stock shelves with new merchandise when required.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, warranties, and security practices.
  • Maintained a clean and organized sales floor area at all times.
  • Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
  • Greeted customers and provided assistance with their inquiries.
  • Assisted in training new employees on store operations and customer service procedures.
  • Operated cash registers to process customer payments accurately and efficiently.
  • Communicated effectively with other staff members regarding customer interactions and transactions.
  • Developed knowledge about products and sales items to answer customer questions.

Volunteer ( Veterans of Foreign Wars)

VFW Auxilary
Lockport, NY
07.2019 - 07.2019
  • Assisted Kids, and adults in the activity room by giving them food/ drinks.

Education

Associate of Applied Science - Digital Arts

Genesee Community College
Batavia, NY
05-2022

High School Diploma -

Lockport High School
Lockport, NY
06-2020

Skills

  • Goal-Oriented
  • Customer Service
  • Graphic Design
  • Product and Service Sales
  • Continuous Improvement
  • Professionalism
  • Cash Handling

Affiliations

  • Rollerskating
  • Videogames
  • Designing
  • Quality Time with friends and family
  • Exploring/ Traveling

Accomplishments

  • Customer Service Kudos
  • Educational Opportunity Program ( Obtaining GPA 3.0 or higher)
  • Empower the Girls Training Program ( 2019-2020)

Certification

  • Security and Law Enforcement Certificate of Completion (2020)

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Experience/Customer Experience Sales Floor Associate

Michaels Arts and Crafts
10.2022 - Current

Volunteer ( Veterans of Foreign Wars)

VFW Auxilary
07.2019 - 07.2019

Associate of Applied Science - Digital Arts

Genesee Community College

High School Diploma -

Lockport High School

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Susie McDonald