Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'ana Glenn

Fayetteville,NC

Summary

Proven track record in enhancing customer satisfaction and sales performance, notably at Belk, through exceptional service and efficient POS system operation. Skilled in fostering inclusive environments and resolving issues swiftly, leading to repeat business. Demonstrated ability in store maintenance and team training, contributing to operational excellence and sales goals achievement. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. I also was on the Dean's List at Kaplan University. Microsoft Computer Skills I have obtained for 10 years. I volunteered at Summer Camp at the Recreational Center and at Church as well.

Overview

7
7
years of professional experience

Work History

Customer Experience Sales Floor Associate

Belk
11.2019 - 10.2023
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
  • Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
  • Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
  • Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.

Front End Cashier

Walmart Neighborhood Market
06.2017 - 10.2018
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

Deli Clerk

Sprouts Farmers Market Inc, Grocery
01.2018 - 08.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.

Deli Team Member

The Fresh Market
05.2016 - 04.2017
  • Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
  • Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
  • Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
  • Collaborated with team members to develop new menu offerings, resulting in increased customer interest and repeat business.
  • Prepared custom sandwich orders according to customer specifications, ensuring consistency in quality and presentation.

Education

Associate of Science - Registered Nurse Program

Fayetteville Technical Community College
Fayetteville, NC

Associate of Science - Medical Assisting

Kaplan University
Davenport, IA

Associate of Science - Medical Assisting

San Joaquin Valley College
Visalia, CA

High School Diploma -

E.E. Smith High School
Fayetteville, NC
06.2008

Skills

  • Store maintenance
  • Product Demonstration
  • Customer Service
  • Goal-Oriented
  • Cleaning
  • Sales Tracking
  • Sales expertise
  • POS System Operation
  • Store Cleaning
  • Cash Handling
  • Brand Awareness

Timeline

Customer Experience Sales Floor Associate

Belk
11.2019 - 10.2023

Deli Clerk

Sprouts Farmers Market Inc, Grocery
01.2018 - 08.2018

Front End Cashier

Walmart Neighborhood Market
06.2017 - 10.2018

Deli Team Member

The Fresh Market
05.2016 - 04.2017

Associate of Science - Registered Nurse Program

Fayetteville Technical Community College

Associate of Science - Medical Assisting

Kaplan University

Associate of Science - Medical Assisting

San Joaquin Valley College

High School Diploma -

E.E. Smith High School
D'ana Glenn