Mohamed Mouad
Kent,WA
Summary
Dynamic customer service professional with a friendly demeanor and a proven track record at Best Buy. Skilled in problem-solving and teamwork, I excel in high-pressure situations, resolving conflicts with empathy. Adaptable and detail-oriented, I foster loyalty through exceptional service, contributing to a positive team environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chase Bank
Chris Waller Racing
01.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Best Buy
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - IT Supports
South Seattle Community College
Seattle, WA06-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Attention to detail
Accomplishments
- Achieved troubleshooting by introducing evaluating technology issues. forsystems and networks tasks.
- Resolved product issue through consumer testing.
- Achieved administration through effectively helping with resolving all IT support issues
Affiliations
- A local church might have an affiliation with a larger religious organization
Certification
- Facebook Blueprint Certification, Digital Marketing Associate – Facebook Blueprint.
- NICE inContact CXone Agent Certification – NICE inContact.
- Agile Scrum Master Certification – EXIN.
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- Help Scout Expert Help Scout.
Languages
English
Full Professional
Interests
- Baking
- Woodworking
- Web Development and Design
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- Blogging/Vlogging
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
Timeline
Chase Bank
Chris Waller Racing
01.2023 - 04.2024
Customer Service Representative
Best Buy
08.2022 - 02.2023
Associate of Arts - IT Supports
South Seattle Community College
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