Ryan Sherman
Colorado Springs,CO
Summary
A seasoned professional with a proven track record at Rainbow Ryders, adept in crew supervision and customer satisfaction. Leveraging effective communication and problem-solving skills, I excel in high-pressure situations, ensuring safety and exemplary service. My background in security and emergency response underpins a commitment to professionalism and integrity.
Overview
14
14
years of professional experience
Work History
Balloon Chase Crew/Crew Chief
Rainbow Ryders
Phoenix, AZ
09.2023 - Current
- Assisted in assembling balloons for flight.
- Maintained and monitored radio communications during flight en route to the landing site.
- Offered exemplary service to customers, responded to inquiries, and escalated issues to professionals.
- Navigated routes with relevant map programs and GPS systems.
- Packed up and stowed away the balloon until the next flight.
Volunteer Coordinator
Hot Apple Productions
Colorado Springs, Colo
07.2018 - Current
- Coordinated onboarding and orientation for new volunteers.
- Managed a database of volunteer information.
- Supervised social media accounts related to volunteering activities.
- Evaluated feedback from volunteers regarding their experience working with the organization.
- Assigned volunteers to keep shifts properly staffed.
- Coordinated with external organizations to organize community volunteer groups. ex. JROTC, UCCS Chancellors Group.
Cofounder/Security Supervisor
Crosses for Losses (Non-Profit)
Colorado Springs, CO
06.2013 - Current
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Participated in meetings with local government representatives concerning issues impacting Non Profit Organization's mission statement.
- Conducted security checks over a specified area.
- Inspected premises for security breaches or suspicious activity.
- Monitored event activities to maintain order and security.
- Solicited donations from local businesses and organizations to increase inventory.
- Collaborated with community partners to secure additional resources for clients in need.
- Organized donations of clothing and other essential items for distribution to those affected.
- Distributed information about available aid programs and resources for victims of the disaster.
Rideshare Driver
Lyft
Colorado Springs, CO
09.2023 - 03.2024
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
Support Staff Member/K-12 Substitute Teacher/Volunteer
District 49
Colorado Springs, CO
08.2010 - 07.2023
- Provided instruction and guidance to students in the absence of a regular teacher.
- Collaborated with other teachers to ensure student success.
- Created an environment conducive to learning while managing challenging behaviors.
- Maintained confidentiality of all protected health information pursuant HIPAA regulations.
- Provided basic first aid care to students in the event of minor injuries or illness.
- Monitored student medications in accordance with state regulations and school policies.
- Assisted with special projects such as field trips, extracurricular activities.
- Monitored attendance records, enforced rules regarding tardiness or absences, and completed incident reports when necessary.
- Adhered strictly to confidentiality policies when dealing with sensitive information related to student records.
Education
Some College (No Degree) - IT Network Security
Colorado Technical University
Colorado Springs, COSkills
- Crew supervision
- Aircraft launch and recovery
- Safe driving skills
- Customer satisfaction
- Effective communication skills
- Customer interaction
- Professionalism
- Teamwork
- Problem-solving
- High level of integrity
- Emergency response
- Calm under pressure
- Friendly, positive attitude
- Security knowledge
- Retail security
- Retail loss prevention
- Sales Expertise
- Retail management
Timeline
Balloon Chase Crew/Crew Chief
Rainbow Ryders
09.2023 - Current
Rideshare Driver
Lyft
09.2023 - 03.2024
Volunteer Coordinator
Hot Apple Productions
07.2018 - Current
Cofounder/Security Supervisor
Crosses for Losses (Non-Profit)
06.2013 - Current
Support Staff Member/K-12 Substitute Teacher/Volunteer
District 49
08.2010 - 07.2023
Some College (No Degree) - IT Network Security
Colorado Technical University