Mohamed Mrabet
Seffner,FL
Summary
Dynamic hospitality professional with a proven track record at The Boca Raton Resort, excelling in customer service and event coordination. Recognized for enhancing guest satisfaction through effective communication and strong relationship-building. Skilled in managing logistics and adhering to health regulations, fostering a dependable and adaptable team environment.
Overview
7
7
years of professional experience
Work History
Hospitality Specialist
The Boca Raton Resort
05.2023 - 07.2025
- Delivered exceptional guest service, ensuring satisfaction through attentive communication and personalized assistance.
- Coordinated event logistics, collaborating with vendors to optimize setup and execution of functions.
- Managed reservations system, accurately processing bookings and modifications to enhance operational efficiency.
- Assisted in training new staff on hospitality standards and procedures, fostering a collaborative team environment.
- Collaborated with various team members to meet guests' requests.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
Catering Coordinator
Brinker International
01.2018 - 03.2023
- Coordinated large-scale catering events, ensuring seamless execution and client satisfaction.
- Developed and maintained strong relationships with vendors for quality service delivery.
- Managed logistics for food preparation, transportation, and setup at various venues.
- Oversaw inventory management to optimize resource allocation and minimize waste.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through strong relationship-building with clients and vendors.
Education
No Degree - Computer Networking
Quintum Selutions
New York, NYAssociate of Arts - English
Baruch College
New York (City), NY07-2021
High School Diploma -
Al Khalil
Casablanca Morocco06-1999
Skills
- Positive attitude
- Customer service
- Multitasking and organization
- Team leadership
- Adaptability and dependability
- Check-in and Check-out procedures
- Customer support
- Communicating with clients
- Health and safety compliance
- Verbal and written communications
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Hospitality Specialist
The Boca Raton Resort
05.2023 - 07.2025
Catering Coordinator
Brinker International
01.2018 - 03.2023
No Degree - Computer Networking
Quintum Selutions
Associate of Arts - English
Baruch College
High School Diploma -
Al Khalil