MOHAMED MUSA
Minneapolis,USA
Summary
IT professional with 5+ years in IT support and systems administration.Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands. Currently pursuing a Bachelor of Science in Computer Science, focusing on Linux and networking. Proven track record in resolving complex technical issues and enhancing customer support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
System Administrator
J Murphy & Associates
07.2024 - Current
- Provide technical support to users and manage IT infrastructure, reducing downtime and improving efficiency.
- Administer Microsoft 365, manage user accounts, and troubleshoot system-wide issues.
- Coordinate hardware/software configurations and handle complex network and systems problems.
- Maintain documentation of IT assets and collaborate with external vendors for support.
IT SUPPORT SPECIALIST
Summit Academy OIC
03.2020 - 12.2023
- Delivered on-site and remote support for desktops, laptops, and network devices.
- Developed user documentation to streamline support and reduce recurring tickets.
- Collaborated on system upgrades and maintained logs of technical resolutions.
SR. PROCESS TECHNICIAN
Polar Semiconductor LLC
09.2006 - 11.2019
- Supported high-tech equipment in a manufacturing environment and resolved equipment faults.
- Worked with engineering teams to implement process improvements and ensure equipment compliance.
Education
Bachelor of Science - Computer Science
Western Governors University
10.2025
Skills
- End-user support
- Helpdesk assistance
- Problem resolution
- Task prioritization
- Remote troubleshooting
- Operating system management
- Windows and Linux
- Network support
- TCP/IP networking
- LAN/WAN configuration
- DHCP management
- Microsoft 365 administration
- License management
- Hardware maintenance
- Software maintenance
- Linux shell commands
- Basic scripting skills
- SQL fundamentals
- ITIL foundations knowledge
- documentation practices
- Asset management strategies
- Virtualization technologies
- VMware and Hyper-V expertise
- Active Directory management
- Application support services
- documentation of knowledge base articles
Certification
- ITIL Foundation Certificate in IT Service Management
- Linux Essentials Certificate, Linux Professional Institute
- Data Analytics and Visualization — University of Minnesota
Timeline
System Administrator
J Murphy & Associates
07.2024 - Current
IT SUPPORT SPECIALIST
Summit Academy OIC
03.2020 - 12.2023
SR. PROCESS TECHNICIAN
Polar Semiconductor LLC
09.2006 - 11.2019
Bachelor of Science - Computer Science
Western Governors University
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