Over two years of experience leading the floor as Process Guide (PG) of the
Outbound Ship Dock Operation
Supervised a team of 10+ AA for Critical Pull Times (trans out ) and departure management
Expertise of various fulfillment processes such as Critical-Pull-Time (CPT), Trailer-
Dock-Release (TDR),palletizer, Flats Waterspider and Trans Out
Launched DET3- (Michigan Pontiac) on 08/2021 as a member of away team
Six months experience of running shift as Ship Dock Ship Clerk PG. Proficiently
managed my team while delivering 0 Department Owned Late Departures and
reducing DEA (Delivery Efficiency Accuracy) defects to provide a pleasant
customer experience.
Experience of Quality PG (Process Guide) and taking ownership of ensuring the
team's staged containers and missing containers were under dwell threshold target
and/or found to be properly loaded, respectively. Drove down DEA misses as a
result and specifically targeted VPM (Virtual Physical mismatch) defects by
identifying Standard Work misses and coaching team members.
Leadership ability successfully led the team of transout cpt and palltizer
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