MOHAMED UDHUMAN
Cooper City,USA
Summary
Results-driven Customer Support Specialist with extensive experience in customer service, technical support, and customer relationship management. Known for a patient and empathetic approach to handling customer concerns, coupled with a knack for resolving issues promptly. Strong organizational skills and a commitment to continuous improvement and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Beauty Luxe Trading L.L.C
2023.01 - 2024.06
- Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolution
- Handle and resolve customer complaints, escalating complex issues to higher-level support when necessary
- Maintain detailed and accurate records of customer interactions and transactions using CRM software
- Provide product information and support, guiding customers through troubleshooting steps and technical issues
- Collaborate with cross-functional teams to improve customer service processes and enhance customer satisfaction
- Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service
- Achieve and consistently exceed monthly performance metrics, including response time, resolution rate, and customer satisfaction scores.
Customer Support Associate
OneZeroOne Technologies (OPC) Pvt Ltd
2021.05 - 2022.12
- Managed high volume of inbound calls, emails, and chats, addressing customer questions and concerns effectively
- Assisted customers with product setup, usage, and troubleshooting, ensuring a positive experience
- Processed returns, exchanges, and refunds in accordance with company policies
- Participated in training sessions to stay updated on product knowledge and service procedures
- Provided feedback to management on recurring customer issues and suggested improvements to enhance service quality
- Contributed to team goals by meeting individual performance targets and collaborating on team projects.
Education
MCA (Master of Computer Application) -
B.S. Abdur Rahman Crescent Institute of Science & Technology
Chennai, Tamilnadu05.2019
BCA (Bachelor of Computer Application) -
Jamal Mohamed College
Tiruchirapalli, Tamilnadu05.2017
Skills
- Problem-Solving Skills
- Empathy and Patience
- Flexible to work in a team environment
- Technical Proficiency
- Time Management
- Product Knowledge
- Conflict Resolution
- Adaptability
- Attention to Detail
- Team Collaboration
- Customer Feedback Analysis
Certification
- Software Testing Certified
Timeline
Customer Support Associate
Beauty Luxe Trading L.L.C
2023.01 - 2024.06
Customer Support Associate
OneZeroOne Technologies (OPC) Pvt Ltd
2021.05 - 2022.12
MCA (Master of Computer Application) -
B.S. Abdur Rahman Crescent Institute of Science & Technology
BCA (Bachelor of Computer Application) -
Jamal Mohamed College
- Software Testing Certified
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