MOHAMED WARSAME
stone mtn
Summary
Dynamic manager with over 20 years of experience in operations and staff development. Proven track record in enhancing workflow efficiency and driving customer satisfaction through strategic process improvements.
Dynamic manager with extensive experience in customer service and team leadership. Proven track record in process improvement and inventory management, resulting in enhanced operational efficiency and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Manager OWNER
MOE AUTO SERVICES
Tucker, GA
01.2008 - 10.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Trained and mentored staff on best practices for vehicle maintenance and customer service excellence.
- Developed strategies to optimize inventory management, reducing overhead costs significantly.
Traffic Control Supervisor
FULTON COUNTY PUBLIC WORKS
ATLANTA, GA
03.2002 - 08.2008
- Supervised daily traffic control operations to ensure safety and compliance with regulations.
- Coordinated work schedules and assigned tasks to team members for optimal workflow efficiency.
- Conducted site assessments to identify potential hazards and implement appropriate safety measures.
- Trained personnel on traffic management protocols, promoting adherence to best practices and standards.
Validation Engineer
Panasonic Automotive ENTERTAINMENT SYSETM
Peachtree City, GA
02.1995 - 09.2002
- Led validation processes for automotive entertainment systems, ensuring compliance with industry standards.
- Developed and executed test plans to assess product performance and reliability in real-world scenarios.
- Collaborated with cross-functional teams to identify and resolve product issues during the validation phase.
- Mentored junior engineers on best practices in validation methodologies and documentation standards.
Education
Bachelor of Science - INDUSTRAIL TECHNOLOGY
California State University, Fresno
Fresno, CA06-1987
Skills
- Customer service
- Verbal and written communication
- Task delegation
- Goal setting
- Relationship building
- Customer relationship management (CRM)
Timeline
Manager OWNER
MOE AUTO SERVICES
01.2008 - 10.2024
Traffic Control Supervisor
FULTON COUNTY PUBLIC WORKS
03.2002 - 08.2008
Validation Engineer
Panasonic Automotive ENTERTAINMENT SYSETM
02.1995 - 09.2002
Bachelor of Science - INDUSTRAIL TECHNOLOGY
California State University, Fresno