Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Zakaria

San Francisco,CA

Summary

Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over 2 years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the team.

Overview

5
5
years of professional experience

Work History

Broadband Technician

Empire Cable Communications
08.2022 - Current
  • Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
  • Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
  • Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
  • Provided customer with information and requirements for all services.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Contributed to increased company revenue by upselling additional services and products to customers during installation visits.
  • Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
  • Promoted a safe working environment by adhering to company safety guidelines during installation and repair operations.
  • Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
  • Trained new employees to properly perform installations and repairs.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Performed preventive maintenance of telecommunications equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Reduced service downtime for customers by promptly addressing reported technical concerns.
  • Enhanced network performance for clients by conducting routine maintenance and system upgrades.
  • Coordinated with outside contractors when necessary, ensuring seamless integration between various aspects of the project scope.
  • Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.

Front Desk Supervisor

Novotel Dubai Albarsha Hotel
07.2019 - 05.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Improved response times to guest requests through effective delegation of tasks among team members.
  • Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
  • Attended staff meetings and brought issues to attention of upper management.

Education

High School Diploma -

Fayoum Italian Hotel School
Fayoum,Egypt
06.2015

Skills

  • Customer Service
  • Fiber Optic Splicing
  • Network Troubleshooting
  • Cable Management
  • Equipment installation and maintenance
  • Wireless Networking
  • Service Calls
  • Dispatch Communication
  • Equipment Installation
  • Equipment Troubleshooting
  • Technical Support
  • Broadband Technologies
  • Safety awareness
  • Data cabling installation
  • Safety practices
  • Educating customers

Languages

Arabic
Native or Bilingual
English
Full Professional
Russian
Limited Working

Timeline

Broadband Technician

Empire Cable Communications
08.2022 - Current

Front Desk Supervisor

Novotel Dubai Albarsha Hotel
07.2019 - 05.2022

High School Diploma -

Fayoum Italian Hotel School

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Mohamed Zakaria