SAP MM
Mohamed Ali Dridi
Service Sales Engineer
Doha
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Equipment Maintenance sales.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Sales Service Engineer
Arabian Supply Center
Doha, QA
06.2021 - Current
- Visiting and engage customers in a professional and friendly manner, establishing report and addressing their service needs and answer all customers’ requests, questions, warranty claims, and clarifications regarding maintenance
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Maintain detailed records of customer interactions, service histories, and vehicle/equipment specifications using dedicated software systems (CRM,CMMS, SAP Business)
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- AWARD: Recipient of Most Promising Newcomer Award In Sales Service Department, For Year 2022
Technical Sales Engineer
Data Select
Doha
08.2018 - 05.2021
- Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries
- Addressing customer concerns and inquiries as well as resolving customer complaints
- Operating the cash register and processing sales transactions ERP, LOGISTICS and CRM
- Conducted market research to identify new opportunities and target markets.
Service Advisor (Equipment Maintenance Engineer)
Heavy Duty Equipment Company
Tunisia
09.2015 - 03.2017
- Working closely with a dynamic group, responsible for carrying out warranty repairs to manufacturers guidelines
- Including repairs Diesel Engines, servicing of vehicles within loaders, bulldozers and hydraulic excavators
- Documented problems and corrective actions to maintain records.
- Also ensuring all work is completed on time & within service schedules
- Maintaining electro-hydraulic systems and components
- Organizing Planning Maintenance and working with a reliability programs such as RCM(Reliability Centered Maintenance), RAM(Reliability, Availability and Maintainability) , FEMCA(Failure Modes Effects and Criticality Analysis), MTBF(Mean Time Between Failure)
Education
Master of Science - Electromechanical Engineering Technologies
The Higher School of Engineering And Technologies
Tunisia 09.2010 - 07.2024
Skills
Negociation skillsMaintenance EngineerReliability EngineeringMechanical EngineeringTechnical Sales engineer
CMMS (SAP Materials Management SAP MM)
CMRPComputer skillsPerformance Tracking
Product Knowledge
Sales Strategy Development
Software
Microsoft Office 365
CATIA V5 - Dassault Systèmes
Solid Works
Matlab
Fusion 360
Certification
The Certified Maintenance & Reliability Professional (CMRP): The Certified Maintenance & Reliability Professional (CMRP) program is the leading credential for certifying the knowledge, skills and abilities of maintenance, reliability and physical asset management professionals.
Timeline
The Certified Maintenance & Reliability Professional (CMRP): The Certified Maintenance & Reliability Professional (CMRP) program is the leading credential for certifying the knowledge, skills and abilities of maintenance, reliability and physical asset management professionals.
05-2022
Sales Service Engineer
Arabian Supply Center
06.2021 - Current
Technical Sales Engineer
Data Select
08.2018 - 05.2021
Service Advisor (Equipment Maintenance Engineer)
Heavy Duty Equipment Company
09.2015 - 03.2017
Master of Science - Electromechanical Engineering Technologies
The Higher School of Engineering And Technologies
09.2010 - 07.2024