MOHAMED ALI FERCHICHI
Dubai ,United Arab Emirates
Summary
Seeking a challenging opportunity where I will be able to utilize My strong organizational skills and ability to work well with people Which will allow me to grow personally and professionally. I am self-motivated and able to work both independently And as collaborative team member.
Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Work history
Personal Shopper
Bloomingdale's Dubai Mall
Dubai , United Arab Emirates
02 2019 - Current
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Provided education and guidance to clients on fashion trends and styling techniques.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Followed market trends and research to establish innovative product offerings for consumers.
- Extended assistance by delivering purchased items to house or office of customers.
- Used social media platforms to showcase curated looks and build strong personal shopper brand.
- Built rapport with customers to promote repeat business.
Store manager
Sarar
Tunisia
12 2016 - 10 2018
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximising profitability and setting/meeting sales targets, including motivating staff to do so.
Assistant manager
United color of Benetton, UCB
1 2015 - 11 2016
- Ensuring company policies are followed.
- (VM standars,replenishment)training and developing new employees.
- Maintaining an overall management style that follows company best practices
- Dealing with schedule changes, employeecall-ins, and other staffing issues.
- Filling in for absent employees as needed to ensure smooth operation of the business.Maintains store staff job results by coaching, counseling, anddisciplining employees; planning, monitoring, and appraising job results.
- Dealing with customer queries and complaints.
Cashier
Virgin megastore
2 2011 - 11 2014
- Customer service- Responsible for handling cash registersystem and sales transactions (makeschange, cashes checks, and issues tickets or receipts to customers)
- Bagging items
- Checking materials and supplies and reporting when stock is low
- Ensure pricing is correct- Redeem stamps and coupons
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Maintain clean and tidy checkout areas
- Pleasantly deal with customers to ensure satisfaction.
Sales associate
ZARA HB
1 2008 - 12 2010
- Customer services
- Fixing zone and standards, folding items replenishment
- Knowledge products
- Help customers need like style outft color matching.
Education
High school 9 - Science technology
2007
Skills
- TECHNICAL SKILLS
- Excellent computer literate ( Excel, Word , power piont, mailing and outlook )
- Excellent communication
- Excellent customer service
- Knowledge products
- Clientelling
- Upselling and cross-selling
- Technology and E-commerce
- Trend Forecasting
- Visual merchandising
- Styling and coordination
- Fashion design
Languages
Arabic
English
French
Timeline
Personal Shopper - Bloomingdale's Dubai Mall
02 2019 - Current
Store manager - Sarar
12 2016 - 10 2018
Assistant manager - United color of Benetton, UCB
1 2015 - 11 2016
Cashier - Virgin megastore
2 2011 - 11 2014
Sales associate - ZARA HB
1 2008 - 12 2010
- High school 9, Science technology