Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Personality Traits
Timeline
Generic
Mohamed Fareed Mohamed Sarfaras
Open To Work

Mohamed Fareed Mohamed Sarfaras

Doha

Work Preference

Job Search Status

Open to work

Desired Job Title

Senior Servicedesk AdministratorIT Technical SupportSenior IT Support Engineer

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Doha, QAsri lankaSaudi Arabiamiddle eastkuwait
Open to relocation: Yes

Salary Range

200/yr - 2500/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home option

Summary

Seeking a position as a IT Technical Support with Milestone Technologies which will require me to utilize my exceptional computer skills, abilities and experience in the Technical Support field to ensure the company's success.

Overview

3
3
Certification
13
13
years of professional experience

Work History

Senior Servicedesk Administrator

Malomatia Qatar
Doha, Qatar
03.2022 - Current
  • Coordinated enrollment of devices into Microsoft Intune, managing BitLocker configurations and verifying successful application installations.
  • Enhanced user experience by offering targeted support and practical advice on effective use of systems and equipment.
  • Utilized diagnostic methods and relevant questioning to perform remote troubleshooting and enhance user support.
  • Achieved seamless on-site installations and support for desktop technologies. Delivered reliable installation and maintenance of desktops, laptops, phones, monitors, and printers, enhancing operational efficiency.
  • Managed installation and configuration processes for Windows and diverse desktop software, ensuring optimal system performance.
  • Implemented and optimized connectivity and storage configurations to support data accessibility and reliability.
  • Monitored and updated Windows security settings to protect devices and sensitive information.
  • Administered user access protocols to ensure secure and efficient management of Active Directory accounts.
  • Administered compliance policies and configuration profiles to ensure regulatory adherence.
  • Manage, maintain, and protect devices.
  • Analyzed and resolved support issues among company locations, contributing to improved knowledge sharing and user experience.
  • Maintaining printing systems and assisting with network printer system maintenance.
  • Maintain backup system and processes.
  • Managed the resolution of inquiries by researching and responding to questions from various sources, including phone calls, emails, and ticket submissions, in accordance with established protocols.
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
  • Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
  • Identify and resolve problems of basic scope using proper tools and techniques.
  • Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.

IT Executive

M.F Construction Lanka Pvt Ltd.
Trincomalee, Sri Lanka
10.2018 - 10.2021
  • Maintained the IT inventory, equipment assignments, computer imaging and loaner equipment.
  • Provides technical support for over 100 users in a Windows XP.07.08,10/MAC OS.
  • Active directory, User Creation, and Maintain in windows server 2012, 2016.
  • Client Control, Site Block, PC Monitoring through the TrendMicro Security Server.
  • Microsoft Office 365 user Support.
  • Set up and supported the IT equipment in conferences rooms and offsite events.
  • Performed routine user account and network configurations.

IT Technical Support

Falcon Home Entertainment
Doha, Qatar
11.2012 - 05.2018
  • Provides technical support for over 100 users in a Windows XP/MAC OS X environment.
  • Maintained up-to-date operating procedures inside the IT department.
  • Performed off-hour help desk support.
  • Created user accounts and managed access control of desktop and Network applications.
  • Install, organize, test, maintain, check and troubleshoot end-user workstations and interrelated hardware and software.
  • Performed data backup and reimaging of existing workstations.
  • Assisted in upgrading network switches/routers to ensure more reliable connectivity for end users throughout.
  • Oversaw and maintained a supply of computer equipment (Desktops, Laptops) which were used for training purposes and in emergency situations.
  • Installed, configured, and troubleshoot end users Mail clients using both Microsoft Outlook 2003/07/10.
  • Configured, maintain, camera Backup by using Smart PSS for Hikvision and DAHUA CCTV Camera.
  • Providing support, and resolving issues to POS (RPRO) System in the Retail showroom.
  • Active directory, User Creation, and Maintain in Windows 2003.
  • Configuring LINKSYS, TPLINK, HUAWEI router and Switches.
  • Undertaking small- to medium-sized IT projects as instructed by the IT manager.
  • Client Control, Site Block, PC Monitoring through TREND MICRO Security Server.
  • Remote Logging and Watch Client PCS through ULTRVNC.

Education

HND - Information Technology

Sri Lanka Institute of Advanced Technical Education
Sri Lanka
06-2010

Skills

  • Windows Server
  • Cisco Any Connect
  • GPO
  • Active Directory
  • Domain Control
  • Microsoft 365
  • Manage Engine
  • MAC & Windows OS Support
  • MDM- INTUNE
  • Power BI
  • Copilot
  • BITLocker
  • Basic SOC
  • Desktop Application Support
  • Azure Fundamental
  • Power BI-Dashboard Creation

Certification

  • Technical Support Fundamentals, Google, 12/2023
  • Microsoft Certified: Azure Fundamentals, 11/2023
  • SIEM 101, Letsdefend
  • ITILV4, From Alison
  • PowerBI - Data Anaysis

Languages

Tamil
English
Malayalam

Personality Traits

  • Communicative
  • Punctuality
  • Creativity
  • Hardworking

Timeline

Senior Servicedesk Administrator

Malomatia Qatar
03.2022 - Current

IT Executive

M.F Construction Lanka Pvt Ltd.
10.2018 - 10.2021

IT Technical Support

Falcon Home Entertainment
11.2012 - 05.2018

HND - Information Technology

Sri Lanka Institute of Advanced Technical Education

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