Mohamed Hadil Tuan Haris
Colombo
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Qatar Duty Free. Expert in supply management and customer service, I've significantly improved workflow and client relations. My leadership and problem-solving skills have boosted team efficiency, underscoring my commitment to achieving and exceeding targets.
Overview
14
14
years of professional experience
Work History
Porter - Retail
Qatar Duty Free
Doha, Qatar
11.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed cleaning and maintenance duties as directed.
- Stored supplies safely and securely to prevent theft and damage.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Till Assistant
NICK NACK – A Korean Based Fast Fashion Merchant
Colombo, Sri Lanka
09.2019 - 09.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Supervisor Assistant
Our Own English High School Boy's
Sharjah, UAE
06.2016 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Coffee Maker
Coffee Valley
Dammam, Saudi Arabia
08.2012 - 01.2016
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Trained new employees on proper brewing methods, equipment usage, and company policies.
- Streamlined the coffee making process, resulting in reduced wait times for customers.
- Collaborated with team members to ensure efficient workflow during peak hours.
Sales Assistant
Hameedia’s Fashion Link
Colombo, Sri Lanka
09.2010 - 06.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed transactions accurately while maintaining a high level of customer service.
Education
High School Diploma -
MS Office
Colombo, Sri LankaHigh School Diploma -
Computer Graphic Design
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Clean Driving Record
- Punctual and Dependable
- Work Orders
- Hand tool expertise
- Supply Management
Education Qualification
Set For GCE O/L (Secondary) – 2008
Languages
Tamil
Native language
Arabic
Intermediate
B1
Hindi
Intermediate
B1
English
Advanced
C1
Timeline
Porter - Retail
Qatar Duty Free
11.2023 - Current
Till Assistant
NICK NACK – A Korean Based Fast Fashion Merchant
09.2019 - 09.2022
Supervisor Assistant
Our Own English High School Boy's
06.2016 - 06.2019
Coffee Maker
Coffee Valley
08.2012 - 01.2016
Sales Assistant
Hameedia’s Fashion Link
09.2010 - 06.2012
High School Diploma -
MS Office
High School Diploma -
Computer Graphic Design