Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mohamed Issam Bougrine

Victoria,Texas

Summary

Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skilled in working under pressure and adapting to new situations and challenges as they arise. I strongly believe that perseverance is the key to success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

IHOP - MOUSSA HAIDAR Ownership
01.2024 - Current
  • Store manager IHOP 1452

Server/Asst Manager/General Manager/Supervisor

IHOP
07.2017 - 01.2024
  • 2017-2019 : Server - Crew chief
  • Metairie, LA location, IHOP 3119
  • 2019-2020 : Asst Manager
  • Flowood, MS, IHOP 3646
  • 2020-2022 : General manager
  • French quarter New Orleans, IHOP 3257
  • 2022-2023 : Store 3257 DM
  • Overseeing multiple locations, IHOP 3525, IHOP 3662
  • 2023-2024 : Supervisor
  • Urgent transfer to supervise 3 struggling locations around Jackson, MS - IHOP 3646, 4474, 3296. My duties were to staff and restaff, train, and maintain stability within locations.
  • Represented ownership throughout entire process of sale of 3 locations in Jackson Area, MS.
  • October 2023 : Sale finalized and closed out.
  • Took Over Picayune, MS location to staff/restaff and restructure.

Combo

The Munch Factory
01.2014 - 04.2017

Maintaining dish area clean and clear of dishes including different Kitchen cleaning areas

Stock inventory

Case Manager

Atento
05.2011 - 09.2014

Handling guest complaints

Contacting guests - Closing complaints with a resolution

Tele marketing - promotions


Education

Business Administration/Marketing

University of New Orleans
New Orleans, LA
09.2016

Business Administration

Hautes Etudes De Management
Morocco
08.2012

Skills

  • Computer literate
  • Communication
  • Active listening
  • Leadership
  • Problem solving
  • Attention to details
  • Sense of urgency

Certification

IHOP smile leadership certification

Manager Food safety certification Servsafe

Louisiana State Food safety Golden seal certification



Languages

Arabic
Limited Working
French
Native or Bilingual
English
Full Professional

Timeline

Manager

IHOP - MOUSSA HAIDAR Ownership
01.2024 - Current

Server/Asst Manager/General Manager/Supervisor

IHOP
07.2017 - 01.2024

Combo

The Munch Factory
01.2014 - 04.2017

Case Manager

Atento
05.2011 - 09.2014

Business Administration/Marketing

University of New Orleans

Business Administration

Hautes Etudes De Management

Similar Profiles

CREATE PROFILE
Mohamed Issam Bougrine