John Sinnott
Des Moines,IA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
J&D Restaurants
Des Moines, IA
06.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with all local health regulations related to food safety.
- Coached staff on strategies to enhance performance and improve customer relations.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Established systems for tracking employee attendance and punctuality records.
- Responsible for interviewing, hiring and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Adhered to company policies and procedures while enforcing them among all employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
BBA - Human Services & Psychology
Buena Vista University
Storm Lake, IA05-2025
Associate of Arts -
Iowa Central Community College
Fort Dodge, IA12-2022
Skills
- Operations Management
- Customer Relationship Management (CRM)
- Staff Management
- Complex Problem-Solving
- Cross-Functional Teamwork
- Verbal and Written Communication
- Business Administration
- Strong communication skills
- Computer literate
- Motivated
- Dedicated
- Responsible
Affiliations
- Taught Microsoft Office to Inmates
- Taught GED students math, science, reading, writing, and social studies
- Volunteered with the Iowa Harm Reduction Coalition in advocating for needle exchange program, distribution of needles, condoms, and other items to reduce potential harm to high-risk lifestyles.
Accomplishments
- Dean's List at both Iowa Central Community College and Buena Vista University
Certification
- NAMI Good Communication and active listening
- NAMI Healthy Relationships
- NAMI Peer2Peer
References
References available upon request.
Timeline
Manager
J&D Restaurants
06.2023 - Current
BBA - Human Services & Psychology
Buena Vista University
Associate of Arts -
Iowa Central Community College
- NAMI Good Communication and active listening
- NAMI Healthy Relationships
- NAMI Peer2Peer
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