Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Mohamed Radha Al-Hisnawi

Anoka,MN

Summary

Organized Bank Teller and proficient in time management. Providing professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, payment processing. Trustworthy associate skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bank Associate

Midwest One Bank
01.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and loan accounts.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance, transactions and general inquiries.

Interpreter/Translator

Arch Language Network
11.2020 - 01.2022
  • Interpreter for non-English speakers in medical, education, and legal field which includes clinics, hospitals, school districts, and courts in Twin Cities area
  • Maintaining privacy and confidentiality of clients
  • Setting up appointments for clients
  • Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
  • Developed translated forms and educational materials for non-English speaking populations.
  • Sight translating legal documents for all three fields (medical, education, and legal)
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

SS Disability Application Specialist

Premier Disability Services, L.L.C
09.2018 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Calling SSA (Social Security Administration) and IRS to recover tax forms.

Education

Associate of Science - Accounting

Anoka Ramsey Community College
Coon Rapids, MN
05.2024

High School Diploma - Accounting

Anoka Technical High School
Anoka, MN
01.2020

Skills

  • Cash Handling Expertise/Currency and Coin Counters
  • Strong Sense of Banking Ethics, Compliance, Banking Laws and Regulations
  • Teller Auditing
  • Safe Deposit Box Oversight
  • Change Orders/Money Transfers
  • Over 5 years experience of customer facing roles
  • Account Management
  • Fluently Bilingual
  • Customer Relationship Development
  • MS Office Proficiency

Accomplishments

  • 3.4 GPA high school graduate and college student
  • Fluent in Arabic

Additional Information

  • Provided advice and account management services to clients. Offer banking products and solutions that may enhance the experience of clients. Collaborate with management, tellers, loan officers and other financial professionals on a regular basis. Excellent interpersonal skills and extensive knowledge of the financial services industry. Provided 20+ clients per week with personalized service on all financial accounts, offering advice and solutions.

Certification

  • Interpreter certification
  • Soccer coach certification
  • Honor student

Timeline

Bank Associate

Midwest One Bank
01.2022 - Current

Interpreter/Translator

Arch Language Network
11.2020 - 01.2022

SS Disability Application Specialist

Premier Disability Services, L.L.C
09.2018 - 11.2020

Associate of Science - Accounting

Anoka Ramsey Community College

High School Diploma - Accounting

Anoka Technical High School

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Mohamed Radha Al-Hisnawi